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Hair dryer 干发器 Transformer 变压器 Iron and board 熨斗\\板 Shampoo 香波 Foam bath 浴液 Body lotion 护肤露 conditioner 护发素 Hand soap 手皂 Bath soap 浴皂 Tooth brush and paste 牙刷\\牙膏 Sanitary bag 卫生袋 Cotton buds 棉签 Shower cap 浴帽
Razor and cream 刮胡刀\\刮胡膏 Comb 梳子 Emery
board
指甲挫
Sewing
kit
针线包
Plastic laundry bag 塑料洗衣袋 Napkin 餐巾纸 Tissue 面巾纸 Shoe horn 鞋拔 Clothe brush 衣刷 Coaster 杯垫 ball pen 圆珠笔 Toilet paper 卫生纸 Envelope 信封 Mirror 镜子 Armchair 扶手椅 Refrigerator 电冰箱 Telephone 电话机 Curtain 窗帘 vase 花瓶 Cotton quilt 棉被 Tray 托盘 Mattress 床垫 Bed pad 床护垫 Bath towel 浴巾 Hand towel 方巾 Face towel 中巾 Bath mat 脚垫 Soap dish 肥皂托 三、 常用语句 问候语
1、Good morning\\afternoon\\evening,sir\\madam. 先生＼女士，早上＼中午＼晚上好。 2、Welcome to our hotel. 欢迎您入住本饭店。 3、Nice to see you again.
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再次见到您很高兴。 4、How do you do？
您好。（回答是How do you do.） 5、Did you have nice trip？ 旅途愉快吗？
6、We hope you have a pleasant stay in our houtel. 祝您在店期间过得愉快。 7、How are you?
你好吗?(客人问,回答是I’m fine thank you.) 回答语 1、 一般回答 Yes ,sir \\madam Thanks sir\\madam 2、 请客人稍候 Just a moment ,please .
Thank you for waiting ,sir\\madam. Could you wait a little longer ,please? 3、 道歉时
I am very sorry for the mistake. 4、 当客人说谢谢时 You are welcome. Not at all.
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5、 当需要客人重复时 I beg your pardon?
Could you repeat that ,please? Could you speak more slowly ,please? 6、 当听不懂时
I’ m sorry sir\\madam。I am afraid I don’t understand. 四、 工作用语 1、在走廊遇到客人
Good morning ,sir .I’m an room attendant .Would you please show me your key card? All right .here you are. Your room number is 2012. Follow me please.(this way please). 2、清洁房间
(knocking at the door)housekeeping. May I come in? Come in please. Please don’t come in. Just a moment.
I am sorry to disturb you. May I clean your room, sir\\madam? Please clean it when I out. When may I clean your room?
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May I vacuum the room(当客人接、打电话时，服务员应当询问客人，必要时回避)?
May I tidy up things on your desk? Is there anything else I can do for you?
Goodbye, sir. Have a nice day. Whenever you need anything please call us. Extension No. 34. 3、客人需要添加物品
Excuse me ,could I have some more towels(sleeps\\teas….)please? Certainly sir. What kind do you need? I well get(bring) them right away.
Here you are ,would you please singe this slip? 4、房间出现问题
There’s a terrible smell in my bathroom. My toilet is stopped up\\blocked up. My toilet\\refrigerator\\ceiling is leaking. My room has not been cleaned well recently. My air conditioner is not working well. I’m having a problem with my TV.
I’m sorry. I will ask a repairman to fix it for you. I will send somebody to your room to clean(repair\\look)it.
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