有一位先生在??打电话给您，你要回电话给他吗？电话号码是??。 28、Mr? there is a call from??. Would you like to put you through now?
XX先生，这是人??打来的电话，现在为您接通吗？ 29、Excuse me sir/madam, Could you speak a little louder, please?
对不起，先生/小姐，请您说大声一点好吗？
30、Excuse me sir/madam, Could you speak more slowly, please?
对不起，先生/小姐，请您说慢一点好吗？
31、I’m sorry, I don’t understand. I’ll get my supervisor to help you at once.
对不起，我没听懂，我请我们主管来帮助您。 32、May I take a message?
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我能为您带个口信吗？
33、The number of the regal Hotel is 6521888 or Fax number is 6520792。
丽豪大饭店的电话号码是：6521888，传真号码是：6520792。 34、We’re got DDD system and IDD system in our hotel.
我们酒店没有国内直拨电话系统。
35、If you make a pay call, you can place it right in your room. If you’d like to make a collect call, Please dial “0”and the operator for help.
如果您自己付款打国际长途，您可以在房间直拨。 如果您要对方付费电话，那就先拨“0”，请总机代拨。 36、Hold the line , please.
请别挂断电话。
37、The service hours of Business Center is from 8:00am to 10:00pm.
商务中心的营业时间是从上午八点到晚上十点。 38、I’m sorry about this.
对此，我感到抱歉。
39、Thank you for your precious suggestion.
非常谢谢您宝贵的意见。
40、Sorry, sir. We don’t know this telephone number. But maybe you could find it from 114.
对不起，我们不太清楚，但您可以拨114查寻。
41、If you want to make a long distance of international direct dial, please dial “0”before county code and then the area code and then the telephone number you want to dial.
如果您要打国内长途或国际直拨电话，请您先拨“0”，再拨国家代码，然后是地区号码，最后再加上您要打的电话号码就可以了。
42、I’m afraid I cannot transfer calls from the house phone. Could you dial the number directly.
抱歉，我这里无法为您转接电话，请直拨那个号码。 43、All local call are free.
所有市内电话均免费。
44、I’m afraid all room-to-room call mast go though the operator.
恐怕所有房间电话都要通过总机转拨。 45、I’m afraid you party was cut off.
恐怕对方已经将电话挂断了。
46、Your group M/C is 7:00am o’clock. Do you want to change it M/C?
您的团队叫醒是明早7：00，您还需要修改吗？
47、I’m sorry, Ms?, I’m afraid your name is not know to our guest.
对不起，小姐，我们的客人恐怕不认识您。
48、Excuse me it is room number??and Mr?? There is a long distance call from??for you would you like to receive this?/Please hang up (cut off) the phone first.
对不起，是XX房的XX先生吗？现有一个从XX地方的长途电话，您要接听吗？请先
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挂断电话好吗？
49、I am sorry, sir/madam. The line is still busy at the moment. Would you like to continue or to hold?
对不起，先生/小姐，电话占线，您是稍后再拨呢还是在线上等。
50、Good morning Mr?, this operator sorry to trouble you Mr/Ms? has asked for your room, but cannot give us you name. Would you like to accept his/her call?
早上好，先生，总机打扰一下，现XX先生/小姐要给您电话，但是他不知道您的姓名，您是否需要接听这个电话呢？
51、For room-to-room calls, please dial his room number, it’s the extension number for guest room.
拨房间号码，请您直接拨打房号，这就是客房的分机号码。
52、Sorry, sir. We don’t contact Mr?. Would you like to leave a message. We’ll tell him. He’ll contact you?
对不起，先生，我们现在暂时联系不上XX先生，请您留言，稍候我们一定转告他，请他与您联系好吗？
53、Put down this phone, please. I’ll ask the AM make a call to you.
请先挂断电话，我请AM复电给您。
54、Good morning, Mr?today’s morning briefing has been cancelled.
Today’s morning briefing will be have at 11:00am in Business Center.
早上好，XX先生，通知您今天早会取消。
早上好，XX先生，通知您今天的早会改在商务中心11：00举行。
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客房常用英语
一、 客房专用词语
Occupied 住客房 Vacant 空房 Out of order room 待修房 Check in 入住 Check out 离店 Long staying guest room 常住客房 Very important person 贵宾 Make up room 请即打扫 Do not disturb 请勿打扰 Double locks 重锁 Sleep out 外宿 House use自用 Expect departure 预离 Expect arrival 预抵 No baggage 无行李Light baggage 轻行李 Executive floor 行政楼层 二、 房间家具及物品名称
Room door 房门 Room door lock 门锁 Single bed 单人床 Double bed 双人床 Table 桌子 Sofa 沙发 Chair 椅子 Wardrobe 衣柜 Sheet 床单 Pillow 枕头 Pillow cases 枕套 Wall picture 壁画 Lamp 灯 Slippers 拖鞋 Match 火柴 Stationery folder 文具夹 Postcard 明信片 Magazine 杂志 Note pad 便签 Hanger 衣架 Mini bar 小酒吧 Ice bucket 冰桶 Television 电视机 Switch 开关 Carpet 地毯 Baby cot 婴儿床 Extra bad 加床 Laundry 湿洗 Dry cleaning 干洗 Pressing 熨烫 Express service 加快服务 Shoe polishing 擦鞋服务 Bath room 卫生间 Lost and found 失物认领 Bath tub 浴缸 Shower 淋浴 Washing basin 面盆 Towel rack 浴巾架
