如何提取留言：
“5000”and you could take your message.
电话右上方有留言提示灯，您只需拨“5000”就可以提取留言了。 19、
客人问怎样插线时： telephone.
对不起，先生，我们不能强插电话，因为电话里有语音信箱。 20、
当经理要开会时：
number, I will notice him to recall you.
对不起，经理正在开会，您愿意留下您的姓名和电话，稍后他回来后复电给您，好
吗？ 21、
当经理出差或休假时：
Sorry sir, Mr?is out of town, May I put you though to his assistant for you?
对不起，XX经理正在开会，您愿意留下您的姓名和电话，稍后分回来后复电给
您，好吗？
22、
内线拨打外线时：
Sorry sir, It’s a internal phone, so you couldn’t make a out side call. But you could make Sorry, sir, the manager have a meeting. Would you like to leave your name are telephone Sorry, sir, we couldn’t interpose your call, because there is voice mail box in the There is your message if the light on the right of telephone is sparking, you should dial Local call is free charge. IDD/DDD charge accounting to china Tel com and service Please wait a moment. Sorry sir. Thank you for you waiting.
9
a outside call. But you could make it in BC.
对不起，先生，这里不能拨打外线，但您可以到产务中心拨打。 23、
遇超出自己职权范围以内的事情时： Please wait a moment.
对不起，先生，我帮您接到我们AM处好吗？他们一定会帮到您。
Sorry sir, May I put you though to our assistant manager? He will be able to help you,
总机常用语
1、 You can please dial “0”fist and the area code and you want number.
您先拨“0”，然后再拨城市代码，最后再拨您需要的电话号码。 2、 I’m sorry. I’ll get someone to help you? Just a moment please.
对不起，我请其它人来帮助您好吗？请稍等。
3、I am putting you through go ahead sir, your party is on the line.
我将为您接通。
4、The line is busy, Would you like to wait or call again.
现在电话正忙，请稍后再拨。
5、Sorry to keep you waiting sir, Mr? is still on the line, I’ll put you through as soon as possible.
对不起，让您久等了，XX先生正在接听电话，我将尽快为您接通。
6、I’ll have Mr? call you back as soon as he is free, sir, May I have you name and numbers?
我可以知道您的姓名和电话吗？ 7、Thank you for you calling, sir goodbye.
谢谢您的来电，再见！
8、Sorry sir, the line does not answer, Would you like to leave a message?
对不起，线路没有应答，请问您需要留言吗？
9、Thank you, I’ll try to contact Mr? and call you back as soon as. We receive a response, May I have your contact number please?
我们将会尽快为您联系，尽快答复您，我可以知道您的联系电话吗？
10、I’m sorry about the matter Mr? I shall put you through to my manger and get him to attend to you as soon as possible.
对不起，先生，我将转告我们的经理，他会尽快帮您解决的。
11、I am sorry, sir. We aren’t allowed to give our guests room numbers, Can you give me your name and telephone number and I’ll have Mr? call you back.
先生，对不起，我不太方便告诉您客人的房间号，你能告诉我您的名字和电话号码吗？我将让XX先生尽快打电话给您。
12、I am afraid such information is confidential, I am so sorry.
先生，实在对不起，这些资料在酒店是保密的。
13、I am sorry sir, Mr? doesn’t with to be disturbed. Would you like to leave a message?
对不起，这位先生是不需要有人打扰，请问您需要留言吗？ 14、I’m terribly sorry there, Could have been some mistake I do apologize.
10
对不起，这里面可能有一些误会，我向您道歉。 15、I’m sorry, sir. I’ll look into the matter at once.
对不起，先生，我马上去调查一下这件事。 16、Sorry, I didn’t catch that, Could you please repeat it?
对不起，我没有听清楚，您能再说一遍好吗？ 17、Is it a paid call or collect call?
您是要自付电话呢还是对方付费电话？
18、Please wait in you room, if the call put through, I’ll you back.
请您在房间多等一会儿，电话通后，我将尽快为您接通。 19、Mr? is off duty now, Would you like to speak to someone else?
对不起，XX先生现在不在，您需要和其它人说话吗？ 20、Would you spelling it, please?
您能拼写一下吗？
21、Sorry, I’m afraid no guest by that name registered in our computer, Do you have another name please?
对不起，没有您要查询的名字，您能用其它姓名查询一下吗？ 22、I will book the call through the oversea station for you.
我将会用海外查询台为您接通。
23、This is operator speaking I’m sorry to disturb you Ms/Mr? is on the line. Would you like to accept?
对不起，总机打扰一下，现在有XX电话找，请问是否愿意接听？ 24、Mr? Would you like to confirm the time of you wake up call?
XX先生，我们现在和您确认一下您的叫早电话，好吗？ 25、When would you need your wake up call in tomorrow morning?
您需要在明天早上什幺时候叫醒？
26、It’s time for you wake up call. Mr? have a nice day.
XX先生，这是您的叫醒电话，祝您有愉快的一天。
27、Mr? a call to you at?. Would you prefer to give him a call? Telephone number is??.
