all of them were killed,some were taken to Britain to improve the environment of the beautiful park which belonged to the Duke of Bedford.He liked them so much that he took them all the way from China to Britain.The Milu deer liked the cool,wet weather in England and their number increased year by year.As a result,when in 1985 the government of China wanted to reintroduce the Milu deer,the Duke of Bedford was happy to help.The first deer came back to China to the Nanhaizi Milu Park 20 kilometers south of Beijing and the centre in Dafeng,Jingsu Province.The deer centainly seem happy to be back in China because their numbers have grown rapidly.There are now so many of them that a new park has been opened for them in Hebei Province.At the moment the Milu deer live in centres where they are being well protected and care for .It is hoped that one day there will be enough animals to let them live in the wild again.So Britain helped China by bringing back an animal that had disappeared from its homeland.This is a good example of friendship and understanding between these two countries. Unit 5 The and that wasn’tHave you ever wanted to be part of a band as a famous singer or musicians? Have you ever dreamed of playing in front of thousands of people at a concert, at which everyone is clapping and appreciating your music? Do you sing Karaoke and pretend you are a famous singer like Song Zuying or Liu Huan? To be honest, a lot of people attach great importance to becoming rich and famous. But just now do people form a band? Many musicians meet and form a band because they like to write and play their own music.They may start as a group of high-school students, for whom practising their music in someones house is the first step to fame.Sometimes they may play to passers-by in the street or subway so that they can earn some extra money for themselves or to pay for their instruments. Later they may giv groups.e performances in pubs or clubs, for which they are paid in cash. Of course they hope to make records in a studio and sell millions of copies to become millionaires! However, thericians. Howeve was one band that started in a different way. It was called the Monkees and began as a TV show. The musicians were to play jokes on each other as well as play music, most of which was based loosely on the Beatles. The TV organizer had planned to find four musicians who could act as well as sing. They put an advertisement in a newspaper looking for rock musicians, but they could only find one who was good enough.They had to use actors for the other three members of theband. As some of these actors could not sing well enough, they had to rely on other musicians to help them. So during the broadcasts they just pretended to sing. Anyhow their performances were humorous enough to be copied by other They were so popular that their fans formed clubs in order to get more familiar with them. Each week on TV, the Monkees would play and sing songs written by other muser, after a year or so in which they became more serious about their work, the Monkees started to play and sing their own songs like a real band. Then they produced their own records and started touring and playing their own music. In the USA they became even more popular than the Beatles and sold even more records. The band broke up about 1970, but happily they reunited in the mid-1980s. They produced a new record in 1996, with which they celebrated their former time as a real band. Freddy the frog（Ⅱ）Not long after They triedFreddy and the bandbecame famous, they visited Britain on a brief tour. Fans showed their devotion by waiting for hours to get tickets for their concerts . Freddy was now quite confident when he went into a concert hall. He enjoyed singing and all the congratulations afterwards! His most exciting invitation was to perform on a TV programme called Top of pops. He had to go to London, wear an expensive suit and give a performance to a TV camera. It felt very strange. But as soon as the programme was over, the telephones which were in th times. Most ancient festivals would celebrate the ende same room started ringing. Everybody was asking wh of colden they could see Freddy and his band again. They wumn.ere truly stars. Freddy and his b had caught animals.and could not go out anywherout being followed. Even when they wor to find, ese sunglasses or beards people recognized them. Fans found them even when they went intotoilet. to hide in the reading rooms of libraries, but it was useless. Someone was always there! Their personal life was regularly discussed by people who did not know them but talked as if they close friends. At last feeling very upset and sensitive, Freddy and his band realized that they must leave the country before it became too painful for them. So they left Britain, to which they were never to return, and went back to the lake. 必修三 Unit 1 Festivals andcelebrations estivals and celebrations of all kinds have been held everywhere since ancient weather,planting in spring and harvest in aut Sometimes Then things went wrong. celebrations would be held after hunters At that te withime people would starve if food was difficultpecially during the cold winter months. Todays festivals have many origins, somereligious, some seasonal, and some for special people or events. estivalsof the Dead Some festivals are held to honour the dead or satisfy the ancestors, who might return either to help or to do harm. For the Japanese festival Obon, people should go to clean graves and light incense in memory of their ancestors. They also light lamps and play music because they think that this will lead the ancestors back to earth. In Mexico, people celebrate the Day of the Dead in early Novemver. On this important feast day, people eat food in the shape of skulls and cakes with bones on them. They offer food, flowers and gifts to the dead. The Western holiday Halloween also had its origin in old beliefs about the return of the spirits of dead people. It is now a childrens festival, when they can dress up an go to their neighbours homes to ask for sweets. If the neighbours do not give any sweers, the children might play a trick on them. etivalsto Honour People estivals can also be held to honour famous people. The Dragon Boat Festival in China honours the famous ancient poet, Qu Yuan. In the USA, Columbus Day is in memory of the arrival of Christopher Columbus in the New World. India has a national festival on October 2 to honour Mohandas Gandhi, the leader who helped gain India independece from Britain. Harvest estivals Harvest and Thanksgiving festival can be very happy events. People are grateful because their food is gathered for the winter and the agricultural work is over. In European countries, people will usually decorate churches and town halls with flowers and fruit, and will get together to have meals. Some people might win awards for their farm produce, like the biggest watermelon or the most handsome rooster. China and Japan have mid-autumn festivals, when people admire the moon and in China, enjoy mooncakes. pring estivals The most energetic and important festivals are te ones that look forward to the end of winter and to the coming of spring. At the Spring Festival in China, people eat dumpings ifsh and meat and may give children lucky money in red paper. There are dragon dances and carnivals , and families celebrate the Lunar New Year together. Some Western countries have very exciting carnicals, which take place forty days before Easter, usually in February. These carnivals might include parades, dancing in the streets day and night, loud music and colourful clothing of all kinds. Easter is an important religious and social festival for Chiristians around the world. It celebrates the return of Jesus from the dead and the coming of spring and new life. Japans Cherry Blossom Festical happens a little later. The country, coveredwith cherry tree flowers, looks as though it is covered with pink snow. People love to get together to eat, drink and have fun with each other. Festivals let us enjoy life, be proud of our customs and forget ou work for a little while.A Sad Love Story Li Fang was heart-broken. It was Valetine Day and Hu Jin had said she would meet him at the coffee shop after work. But she didn turn up. She could be with her friends right now laughing at him. She said she would be there at seven o clock, and he thought she would keep her word. He had looked forward to meeting her all day, and now he was alon with his roses and chocolates, like a fool. Well, he ws not going to hold his breath for her to apologize. He would 4、收银的管理 *收银操作不能误输，错输 *收银机清零要由店长负责
*收银的现金如和帐目不符，应找出原因 *收回的现金要安全保存 *收银要防止个别员工的偷窃行为 5、报表的管理
*报表填写必须正确，签名后不能更改 *要仔细，发现涂改要问明原因 *报表错误，要严格审查 -----哪些卖的好 -----哪些卖的不好 -----找出原因 6、卫生管理
卫生包括店内卫生和店外卫生
A：店内的卫生必须随时清扫，让顾客有一尘不染的感觉，顾客才会回头
B：店外的卫生，也要主动清扫，以免妨碍顾客的走动
清洁卫生是做面包的重要条件，现代的面包店竞争越来越激烈，所以，必须将清洁卫生做的比别人更好，才能吸引顾客。 7、促销的管理 A：促销前：
all of them were killed,some were taken to Britain to improve the environment of the beautiful park which belonged to the Duke of Bedford.He liked them so much that he took them all the way from China to Britain.The Milu deer liked the cool,wet weather in England and their number increased year by year.As a result,when in 1985 the government of China wanted to reintroduce the Milu deer,the Duke of Bedford was happy to help.The first deer came back to China to the Nanhaizi Milu Park 20 kilometers south of Beijing and the centre in Dafeng,Jingsu Province.The deer centainly seem happy to be back in China because their numbers have grown rapidly.There are now so many of them that a new park has been opened for them in Hebei Province.At the moment the Milu deer live in centres where they are being well protected and care for .It is hoped that one day there will be enough animals to let them live in the wild again.So Britain helped China by bringing back an animal that had disappeared from its homeland.This is a good example of friendship and understanding between these two countries. Unit 5 The and that wasn’tHave you ever wanted to be part of a band as a famous singer or musicians? Have you ever dreamed of playing in front of thousands of people at a concert, at which everyone is clapping and appreciating your music? Do you sing Karaoke and pretend you are a famous singer like Song Zuying or Liu Huan? To be honest, a lot of people attach great importance to becoming rich and famous. But just now do people form a band? Many musicians meet and form a band because they like to write and play their own music.They may start as a group of high-school students, for whom practising their music in someones house is the first step to fame.Sometimes they may play to passers-by in the street or subway so that they can earn some extra money for themselves or to pay for their instruments. Later they may giv groups.e performances in pubs or clubs, for which they are paid in cash. Of course they hope to make records in a studio and sell millions of copies to become millionaires! However, thericians. Howeve was one band that started in a different way. It was called the Monkees and began as a TV show. The musicians were to play jokes on each other as well as play music, most of which was based loosely on the Beatles. The TV organizer had planned to find four musicians who could act as well as sing. They put an advertisement in a newspaper looking for rock musicians, but they could only find one who was good enough.They had to use actors for the other three members of theband. As some of these actors could not sing well enough, they had to rely on other musicians to help them. So during the broadcasts they just pretended to sing. Anyhow their performances were humorous enough to be copied by other They were so popular that their fans formed clubs in order to get more familiar with them. Each week on TV, the Monkees would play and sing songs written by other muser, after a year or so in which they became more serious about their work, the Monkees started to play and sing their own songs like a real band. Then they produced their own records and started touring and playing their own music. In the USA they became even more popular than the Beatles and sold even more records. The band broke up about 1970, but happily they reunited in the mid-1980s. They produced a new record in 1996, with which they celebrated their former time as a real band. Freddy the frog（Ⅱ）Not long after They triedFreddy and the bandbecame famous, they visited Britain on a brief tour. Fans showed their devotion by waiting for hours to get tickets for their concerts . Freddy was now quite confident when he went into a concert hall. He enjoyed singing and all the congratulations afterwards! His most exciting invitation was to perform on a TV programme called Top of pops. He had to go to London, wear an expensive suit and give a performance to a TV camera. It felt very strange. But as soon as the programme was over, the telephones which were in th times. Most ancient festivals would celebrate the ende same room started ringing. Everybody was asking wh of colden they could see Freddy and his band again. They wumn.ere truly stars. Freddy and his b had caught animals.and could not go out anywherout being followed. Even when they wor to find, ese sunglasses or beards people recognized them. Fans found them even when they went intotoilet. to hide in the reading rooms of libraries, but it was useless. Someone was always there! Their personal life was regularly discussed by people who did not know them but talked as if they close friends. At last feeling very upset and sensitive, Freddy and his band realized that they must leave the country before it became too painful for them. So they left Britain, to which they were never to return, and went back to the lake. 必修三 Unit 1 Festivals andcelebrations estivals and celebrations of all kinds have been held everywhere since ancient weather,planting in spring and harvest in aut Sometimes Then things went wrong. celebrations would be held after hunters At that te withime people would starve if food was difficultpecially during the cold winter months. Todays festivals have many origins, somereligious, some seasonal, and some for special people or events. estivalsof the Dead Some festivals are held to honour the dead or satisfy the ancestors, who might return either to help or to do harm. For the Japanese festival Obon, people should go to clean graves and light incense in memory of their ancestors. They also light lamps and play music because they think that this will lead the ancestors back to earth. In Mexico, people celebrate the Day of the Dead in early Novemver. On this important feast day, people eat food in the shape of skulls and cakes with bones on them. They offer food, flowers and gifts to the dead. The Western holiday Halloween also had its origin in old beliefs about the return of the spirits of dead people. It is now a childrens festival, when they can dress up an go to their neighbours homes to ask for sweets. If the neighbours do not give any sweers, the children might play a trick on them. etivalsto Honour People estivals can also be held to honour famous people. The Dragon Boat Festival in China honours the famous ancient poet, Qu Yuan. In the USA, Columbus Day is in memory of the arrival of Christopher Columbus in the New World. India has a national festival on October 2 to honour Mohandas Gandhi, the leader who helped gain India independece from Britain. Harvest estivals Harvest and Thanksgiving festival can be very happy events. People are grateful because their food is gathered for the winter and the agricultural work is over. In European countries, people will usually decorate churches and town halls with flowers and fruit, and will get together to have meals. Some people might win awards for their farm produce, like the biggest watermelon or the most handsome rooster. China and Japan have mid-autumn festivals, when people admire the moon and in China, enjoy mooncakes. pring estivals The most energetic and important festivals are te ones that look forward to the end of winter and to the coming of spring. At the Spring Festival in China, people eat dumpings ifsh and meat and may give children lucky money in red paper. There are dragon dances and carnivals , and families celebrate the Lunar New Year together. Some Western countries have very exciting carnicals, which take place forty days before Easter, usually in February. These carnivals might include parades, dancing in the streets day and night, loud music and colourful clothing of all kinds. Easter is an important religious and social festival for Chiristians around the world. It celebrates the return of Jesus from the dead and the coming of spring and new life. Japans Cherry Blossom Festical happens a little later. The country, coveredwith cherry tree flowers, looks as though it is covered with pink snow. People love to get together to eat, drink and have fun with each other. Festivals let us enjoy life, be proud of our customs and forget ou work for a little while.A Sad Love Story Li Fang was heart-broken. It was Valetine Day and Hu Jin had said she would meet him at the coffee shop after work. But she didn turn up. She could be with her friends right now laughing at him. She said she would be there at seven o clock, and he thought she would keep her word. He had looked forward to meeting her all day, and now he was alon with his roses and chocolates, like a fool. Well, he ws not going to hold his breath for her to apologize. He would
all of them were killed,some were taken to Britain to improve the environment of the beautiful park which belonged to the Duke of Bedford.He liked them so much that he took them all the way from China to Britain.The Milu deer liked the cool,wet weather in England and their number increased year by year.As a result,when in 1985 the government of China wanted to reintroduce the Milu deer,the Duke of Bedford was happy to help.The first deer came back to China to the Nanhaizi Milu Park 20 kilometers south of Beijing and the centre in Dafeng,Jingsu Province.The deer centainly seem happy to be back in China because their numbers have grown rapidly.There are now so many of them that a new park has been opened for them in Hebei Province.At the moment the Milu deer live in centres where they are being well protected and care for .It is hoped that one day there will be enough animals to let them live in the wild again.So Britain helped China by bringing back an animal that had disappeared from its homeland.This is a good example of friendship and understanding between these two countries. Unit 5 The and that wasn’tHave you ever wanted to be part of a band as a famous singer or musicians? Have you ever dreamed of playing in front of thousands of people at a concert, at which everyone is clapping and appreciating your music? Do you sing Karaoke and pretend you are a famous singer like Song Zuying or Liu Huan? To be honest, a lot of people attach great importance to becoming rich and famous. But just now do people form a band? Many musicians meet and form a band because they like to write and play their own music.They may start as a group of high-school students, for whom practising their music in someones house is the first step to fame.Sometimes they may play to passers-by in the street or subway so that they can earn some extra money for themselves or to pay for their instruments. Later they may giv groups.e performances in pubs or clubs, for which they are paid in cash. Of course they hope to make records in a studio and sell millions of copies to become millionaires! However, thericians. Howeve was one band that started in a different way. It was called the Monkees and began as a TV show. The musicians were to play jokes on each other as well as play music, most of which was based loosely on the Beatles. The TV organizer had planned to find four musicians who could act as well as sing. They put an advertisement in a newspaper looking for rock musicians, but they could only find one who was good enough.They had to use actors for the other three members of theband. As some of these actors could not sing well enough, they had to rely on other musicians to help them. So during the broadcasts they just pretended to sing. Anyhow their performances were humorous enough to be copied by other They were so popular that their fans formed clubs in order to get more familiar with them. Each week on TV, the Monkees would play and sing songs written by other muser, after a year or so in which they became more serious about their work, the Monkees started to play and sing their own songs like a real band. Then they produced their own records and started touring and playing their own music. In the USA they became even more popular than the Beatles and sold even more records. The band broke up about 1970, but happily they reunited in the mid-1980s. They produced a new record in 1996, with which they celebrated their former time as a real band. Freddy the frog（Ⅱ）Not long after They triedFreddy and the bandbecame famous, they visited Britain on a brief tour. Fans showed their devotion by waiting for hours to get tickets for their concerts . Freddy was now quite confident when he went into a concert hall. He enjoyed singing and all the congratulations afterwards! His most exciting invitation was to perform on a TV programme called Top of pops. He had to go to London, wear an expensive suit and give a performance to a TV camera. It felt very strange. But as soon as the programme was over, the telephones which were in th times. Most ancient festivals would celebrate the ende same room started ringing. Everybody was asking wh of colden they could see Freddy and his band again. They wumn.ere truly stars. Freddy and his b had caught animals.and could not go out anywherout being followed. Even when they wor to find, ese sunglasses or beards people recognized them. Fans found them even when they went intotoilet. to hide in the reading rooms of libraries, but it was useless. Someone was always there! Their personal life was regularly discussed by people who did not know them but talked as if they close friends. At last feeling very upset and sensitive, Freddy and his band realized that they must leave the country before it became too painful for them. So they left Britain, to which they were never to return, and went back to the lake. 必修三 Unit 1 Festivals andcelebrations estivals and celebrations of all kinds have been held everywhere since ancient weather,planting in spring and harvest in aut Sometimes Then things went wrong. celebrations would be held after hunters At that te withime people would starve if food was difficultpecially during the cold winter months. Todays festivals have many origins, somereligious, some seasonal, and some for special people or events. estivalsof the Dead Some festivals are held to honour the dead or satisfy the ancestors, who might return either to help or to do harm. For the Japanese festival Obon, people should go to clean graves and light incense in memory of their ancestors. They also light lamps and play music because they think that this will lead the ancestors back to earth. In Mexico, people celebrate the Day of the Dead in early Novemver. On this important feast day, people eat food in the shape of skulls and cakes with bones on them. They offer food, flowers and gifts to the dead. The Western holiday Halloween also had its origin in old beliefs about the return of the spirits of dead people. It is now a childrens festival, when they can dress up an go to their neighbours homes to ask for sweets. If the neighbours do not give any sweers, the children might play a trick on them. etivalsto Honour People estivals can also be held to honour famous people. The Dragon Boat Festival in China honours the famous ancient poet, Qu Yuan. In the USA, Columbus Day is in memory of the arrival of Christopher Columbus in the New World. India has a national festival on October 2 to honour Mohandas Gandhi, the leader who helped gain India independece from Britain. Harvest estivals Harvest and Thanksgiving festival can be very happy events. People are grateful because their food is gathered for the winter and the agricultural work is over. In European countries, people will usually decorate churches and town halls with flowers and fruit, and will get together to have meals. Some people might win awards for their farm produce, like the biggest watermelon or the most handsome rooster. China and Japan have mid-autumn festivals, when people admire the moon and in China, enjoy mooncakes. pring estivals The most energetic and important festivals are te ones that look forward to the end of winter and to the coming of spring. At the Spring Festival in China, people eat dumpings ifsh and meat and may give children lucky money in red paper. There are dragon dances and carnivals , and families celebrate the Lunar New Year together. Some Western countries have very exciting carnicals, which take place forty days before Easter, usually in February. These carnivals might include parades, dancing in the streets day and night, loud music and colourful clothing of all kinds. Easter is an important religious and social festival for Chiristians around the world. It celebrates the return of Jesus from the dead and the coming of spring and new life. Japans Cherry Blossom Festical happens a little later. The country, coveredwith cherry tree flowers, looks as though it is covered with pink snow. People love to get together to eat, drink and have fun with each other. Festivals let us enjoy life, be proud of our customs and forget ou work for a little while.A Sad Love Story Li Fang was heart-broken. It was Valetine Day and Hu Jin had said she would meet him at the coffee shop after work. But she didn turn up. She could be with her friends right now laughing at him. She said she would be there at seven o clock, and he thought she would keep her word. He had looked forward to meeting her all day, and now he was alon with his roses and chocolates, like a fool. Well, he ws not going to hold his breath for her to apologize. He would （1） 促销宣传单张、海报、POP等是否发放 （2） 所有店员是否知道促销活动的各项细节 （3） 促销产品是否供应充足 （4） 促销产品价格是否已经改动 B：促销中：
（1） 产品陈列是否吸引人
（2） 顾客是否注意促销商品的POP （3） 促销产品的品质是否良好 （4） 店面布置是否突出了促销气氛 （5） 整个促销是否有吸引顾客的效果 （6） 促销中的收银是否发生问题 C：促销后：
（1） 过期的海报、POP、宣传单张（DM）等是否撤下 （2） 产品是否恢复原价 （3） 促销是否达到预期目标 （4） 有什么可以改进 8、培训的管理
对于新店员和不合格的店员必须进行培训 A：训练的方式：
（1） 就职前训练：讲授、观摩、试做、见习、讨论、实做 （2） 就职后训练：指示、 B：训练的项目：
all of them were killed,some were taken to Britain to improve the environment of the beautiful park which belonged to the Duke of Bedford.He liked them so much that he took them all the way from China to Britain.The Milu deer liked the cool,wet weather in England and their number increased year by year.As a result,when in 1985 the government of China wanted to reintroduce the Milu deer,the Duke of Bedford was happy to help.The first deer came back to China to the Nanhaizi Milu Park 20 kilometers south of Beijing and the centre in Dafeng,Jingsu Province.The deer centainly seem happy to be back in China because their numbers have grown rapidly.There are now so many of them that a new park has been opened for them in Hebei Province.At the moment the Milu deer live in centres where they are being well protected and care for .It is hoped that one day there will be enough animals to let them live in the wild again.So Britain helped China by bringing back an animal that had disappeared from its homeland.This is a good example of friendship and understanding between these two countries. Unit 5 The and that wasn’tHave you ever wanted to be part of a band as a famous singer or musicians? Have you ever dreamed of playing in front of thousands of people at a concert, at which everyone is clapping and appreciating your music? Do you sing Karaoke and pretend you are a famous singer like Song Zuying or Liu Huan? To be honest, a lot of people attach great importance to becoming rich and famous. But just now do people form a band? Many musicians meet and form a band because they like to write and play their own music.They may start as a group of high-school students, for whom practising their music in someones house is the first step to fame.Sometimes they may play to passers-by in the street or subway so that they can earn some extra money for themselves or to pay for their instruments. Later they may giv groups.e performances in pubs or clubs, for which they are paid in cash. Of course they hope to make records in a studio and sell millions of copies to become millionaires! However, thericians. Howeve was one band that started in a different way. It was called the Monkees and began as a TV show. The musicians were to play jokes on each other as well as play music, most of which was based loosely on the Beatles. The TV organizer had planned to find four musicians who could act as well as sing. They put an advertisement in a newspaper looking for rock musicians, but they could only find one who was good enough.They had to use actors for the other three members of theband. As some of these actors could not sing well enough, they had to rely on other musicians to help them. So during the broadcasts they just pretended to sing. Anyhow their performances were humorous enough to be copied by other They were so popular that their fans formed clubs in order to get more familiar with them. Each week on TV, the Monkees would play and sing songs written by other muser, after a year or so in which they became more serious about their work, the Monkees started to play and sing their own songs like a real band. Then they produced their own records and started touring and playing their own music. In the USA they became even more popular than the Beatles and sold even more records. The band broke up about 1970, but happily they reunited in the mid-1980s. They produced a new record in 1996, with which they celebrated their former time as a real band. Freddy the frog（Ⅱ）Not long after They triedFreddy and the bandbecame famous, they visited Britain on a brief tour. Fans showed their devotion by waiting for hours to get tickets for their concerts . Freddy was now quite confident when he went into a concert hall. He enjoyed singing and all the congratulations afterwards! His most exciting invitation was to perform on a TV programme called Top of pops. He had to go to London, wear an expensive suit and give a performance to a TV camera. It felt very strange. But as soon as the programme was over, the telephones which were in th times. Most ancient festivals would celebrate the ende same room started ringing. Everybody was asking wh of colden they could see Freddy and his band again. They wumn.ere truly stars. Freddy and his b had caught animals.and could not go out anywherout being followed. Even when they wor to find, ese sunglasses or beards people recognized them. Fans found them even when they went intotoilet. to hide in the reading rooms of libraries, but it was useless. Someone was always there! Their personal life was regularly discussed by people who did not know them but talked as if they close friends. At last feeling very upset and sensitive, Freddy and his band realized that they must leave the country before it became too painful for them. So they left Britain, to which they were never to return, and went back to the lake. 必修三 Unit 1 Festivals andcelebrations estivals and celebrations of all kinds have been held everywhere since ancient weather,planting in spring and harvest in aut Sometimes Then things went wrong. celebrations would be held after hunters At that te withime people would starve if food was difficultpecially during the cold winter months. Todays festivals have many origins, somereligious, some seasonal, and some for special people or events. estivalsof the Dead Some festivals are held to honour the dead or satisfy the ancestors, who might return either to help or to do harm. For the Japanese festival Obon, people should go to clean graves and light incense in memory of their ancestors. They also light lamps and play music because they think that this will lead the ancestors back to earth. In Mexico, people celebrate the Day of the Dead in early Novemver. On this important feast day, people eat food in the shape of skulls and cakes with bones on them. They offer food, flowers and gifts to the dead. The Western holiday Halloween also had its origin in old beliefs about the return of the spirits of dead people. It is now a childrens festival, when they can dress up an go to their neighbours homes to ask for sweets. If the neighbours do not give any sweers, the children might play a trick on them. etivalsto Honour People estivals can also be held to honour famous people. The Dragon Boat Festival in China honours the famous ancient poet, Qu Yuan. In the USA, Columbus Day is in memory of the arrival of Christopher Columbus in the New World. India has a national festival on October 2 to honour Mohandas Gandhi, the leader who helped gain India independece from Britain. Harvest estivals Harvest and Thanksgiving festival can be very happy events. People are grateful because their food is gathered for the winter and the agricultural work is over. In European countries, people will usually decorate churches and town halls with flowers and fruit, and will get together to have meals. Some people might win awards for their farm produce, like the biggest watermelon or the most handsome rooster. China and Japan have mid-autumn festivals, when people admire the moon and in China, enjoy mooncakes. pring estivals The most energetic and important festivals are te ones that look forward to the end of winter and to the coming of spring. At the Spring Festival in China, people eat dumpings ifsh and meat and may give children lucky money in red paper. There are dragon dances and carnivals , and families celebrate the Lunar New Year together. Some Western countries have very exciting carnicals, which take place forty days before Easter, usually in February. These carnivals might include parades, dancing in the streets day and night, loud music and colourful clothing of all kinds. Easter is an important religious and social festival for Chiristians around the world. It celebrates the return of Jesus from the dead and the coming of spring and new life. Japans Cherry Blossom Festical happens a little later. The country, coveredwith cherry tree flowers, looks as though it is covered with pink snow. People love to get together to eat, drink and have fun with each other. Festivals let us enjoy life, be proud of our customs and forget ou work for a little while.A Sad Love Story Li Fang was heart-broken. It was Valetine Day and Hu Jin had said she would meet him at the coffee shop after work. But she didn turn up. She could be with her friends right now laughing at him. She said she would be there at seven o clock, and he thought she would keep her word. He had looked forward to meeting her all day, and now he was alon with his roses and chocolates, like a fool. Well, he ws not going to hold his breath for her to apologize. He would
示范、研究、竞赛、总结、评分
all of them were killed,some were taken to Britain to improve the environment of the beautiful park which belonged to the Duke of Bedford.He liked them so much that he took them all the way from China to Britain.The Milu deer liked the cool,wet weather in England and their number increased year by year.As a result,when in 1985 the government of China wanted to reintroduce the Milu deer,the Duke of Bedford was happy to help.The first deer came back to China to the Nanhaizi Milu Park 20 kilometers south of Beijing and the centre in Dafeng,Jingsu Province.The deer centainly seem happy to be back in China because their numbers have grown rapidly.There are now so many of them that a new park has been opened for them in Hebei Province.At the moment the Milu deer live in centres where they are being well protected and care for .It is hoped that one day there will be enough animals to let them live in the wild again.So Britain helped China by bringing back an animal that had disappeared from its homeland.This is a good example of friendship and understanding between these two countries. Unit 5 The and that wasn’tHave you ever wanted to be part of a band as a famous singer or musicians? Have you ever dreamed of playing in front of thousands of people at a concert, at which everyone is clapping and appreciating your music? Do you sing Karaoke and pretend you are a famous singer like Song Zuying or Liu Huan? To be honest, a lot of people attach great importance to becoming rich and famous. But just now do people form a band? Many musicians meet and form a band because they like to write and play their own music.They may start as a group of high-school students, for whom practising their music in someones house is the first step to fame.Sometimes they may play to passers-by in the street or subway so that they can earn some extra money for themselves or to pay for their instruments. Later they may giv groups.e performances in pubs or clubs, for which they are paid in cash. Of course they hope to make records in a studio and sell millions of copies to become millionaires! However, thericians. Howeve was one band that started in a different way. It was called the Monkees and began as a TV show. The musicians were to play jokes on each other as well as play music, most of which was based loosely on the Beatles. The TV organizer had planned to find four musicians who could act as well as sing. They put an advertisement in a newspaper looking for rock musicians, but they could only find one who was good enough.They had to use actors for the other three members of theband. As some of these actors could not sing well enough, they had to rely on other musicians to help them. So during the broadcasts they just pretended to sing. Anyhow their performances were humorous enough to be copied by other They were so popular that their fans formed clubs in order to get more familiar with them. Each week on TV, the Monkees would play and sing songs written by other muser, after a year or so in which they became more serious about their work, the Monkees started to play and sing their own songs like a real band. Then they produced their own records and started touring and playing their own music. In the USA they became even more popular than the Beatles and sold even more records. The band broke up about 1970, but happily they reunited in the mid-1980s. They produced a new record in 1996, with which they celebrated their former time as a real band. Freddy the frog（Ⅱ）Not long after They triedFreddy and the bandbecame famous, they visited Britain on a brief tour. Fans showed their devotion by waiting for hours to get tickets for their concerts . Freddy was now quite confident when he went into a concert hall. He enjoyed singing and all the congratulations afterwards! His most exciting invitation was to perform on a TV programme called Top of pops. He had to go to London, wear an expensive suit and give a performance to a TV camera. It felt very strange. But as soon as the programme was over, the telephones which were in th times. Most ancient festivals would celebrate the ende same room started ringing. Everybody was asking wh of colden they could see Freddy and his band again. They wumn.ere truly stars. Freddy and his b had caught animals.and could not go out anywherout being followed. Even when they wor to find, ese sunglasses or beards people recognized them. Fans found them even when they went intotoilet. to hide in the reading rooms of libraries, but it was useless. Someone was always there! Their personal life was regularly discussed by people who did not know them but talked as if they close friends. At last feeling very upset and sensitive, Freddy and his band realized that they must leave the country before it became too painful for them. So they left Britain, to which they were never to return, and went back to the lake. 必修三 Unit 1 Festivals andcelebrations estivals and celebrations of all kinds have been held everywhere since ancient weather,planting in spring and harvest in aut Sometimes Then things went wrong. celebrations would be held after hunters At that te withime people would starve if food was difficultpecially during the cold winter months. Todays festivals have many origins, somereligious, some seasonal, and some for special people or events. estivalsof the Dead Some festivals are held to honour the dead or satisfy the ancestors, who might return either to help or to do harm. For the Japanese festival Obon, people should go to clean graves and light incense in memory of their ancestors. They also light lamps and play music because they think that this will lead the ancestors back to earth. In Mexico, people celebrate the Day of the Dead in early Novemver. On this important feast day, people eat food in the shape of skulls and cakes with bones on them. They offer food, flowers and gifts to the dead. The Western holiday Halloween also had its origin in old beliefs about the return of the spirits of dead people. It is now a childrens festival, when they can dress up an go to their neighbours homes to ask for sweets. If the neighbours do not give any sweers, the children might play a trick on them. etivalsto Honour People estivals can also be held to honour famous people. The Dragon Boat Festival in China honours the famous ancient poet, Qu Yuan. In the USA, Columbus Day is in memory of the arrival of Christopher Columbus in the New World. India has a national festival on October 2 to honour Mohandas Gandhi, the leader who helped gain India independece from Britain. Harvest estivals Harvest and Thanksgiving festival can be very happy events. People are grateful because their food is gathered for the winter and the agricultural work is over. In European countries, people will usually decorate churches and town halls with flowers and fruit, and will get together to have meals. Some people might win awards for their farm produce, like the biggest watermelon or the most handsome rooster. China and Japan have mid-autumn festivals, when people admire the moon and in China, enjoy mooncakes. pring estivals The most energetic and important festivals are te ones that look forward to the end of winter and to the coming of spring. At the Spring Festival in China, people eat dumpings ifsh and meat and may give children lucky money in red paper. There are dragon dances and carnivals , and families celebrate the Lunar New Year together. Some Western countries have very exciting carnicals, which take place forty days before Easter, usually in February. These carnivals might include parades, dancing in the streets day and night, loud music and colourful clothing of all kinds. Easter is an important religious and social festival for Chiristians around the world. It celebrates the return of Jesus from the dead and the coming of spring and new life. Japans Cherry Blossom Festical happens a little later. The country, coveredwith cherry tree flowers, looks as though it is covered with pink snow. People love to get together to eat, drink and have fun with each other. Festivals let us enjoy life, be proud of our customs and forget ou work for a little while.A Sad Love Story Li Fang was heart-broken. It was Valetine Day and Hu Jin had said she would meet him at the coffee shop after work. But she didn turn up. She could be with her friends right now laughing at him. She said she would be there at seven o clock, and he thought she would keep her word. He had looked forward to meeting her all day, and now he was alon with his roses and chocolates, like a fool. Well, he ws not going to hold his breath for her to apologize. He would （1） 服装、仪容、礼仪 （2） 正确的服务态度、服务心态 （3） 沟通技巧 （4） 正确的职业道德 （5） 卫生的理解——店面清洁 （6） 各类工具的使用方法 （7） 熟悉各种产品 9、奖惩的管理
对于优秀的店员，要及时进行口头和物质的奖励、有时，口头的鼓励往往能振奋人心
对于不合格的员工，要及时处罚，包括口头上的批评，帮助她认识错误，以及扣钱的处罚。
奖惩的及时正确，可以帮助店长树立威信，更好的完成营业任务。 对于奖惩的处置，店长应及时和上级沟通，以得到上级支持。 10、目标的管理
从事营业销售，一定要制定目标，没有目标，营业额不会提高，制定目标时要相信自己和整个店面的能力。相信自己可以带领员工创造别人预想不到的效果。
*大多数人不能达到目标是因为有心理障碍，认为自己办不到 *目标不能脱离现实 *目标不能徘徊不前
*要从店面是否盈利的角度制定目标
all of them were killed,some were taken to Britain to improve the environment of the beautiful park which belonged to the Duke of Bedford.He liked them so much that he took them all the way from China to Britain.The Milu deer liked the cool,wet weather in England and their number increased year by year.As a result,when in 1985 the government of China wanted to reintroduce the Milu deer,the Duke of Bedford was happy to help.The first deer came back to China to the Nanhaizi Milu Park 20 kilometers south of Beijing and the centre in Dafeng,Jingsu Province.The deer centainly seem happy to be back in China because their numbers have grown rapidly.There are now so many of them that a new park has been opened for them in Hebei Province.At the moment the Milu deer live in centres where they are being well protected and care for .It is hoped that one day there will be enough animals to let them live in the wild again.So Britain helped China by bringing back an animal that had disappeared from its homeland.This is a good example of friendship and understanding between these two countries. Unit 5 The and that wasn’tHave you ever wanted to be part of a band as a famous singer or musicians? Have you ever dreamed of playing in front of thousands of people at a concert, at which everyone is clapping and appreciating your music? Do you sing Karaoke and pretend you are a famous singer like Song Zuying or Liu Huan? To be honest, a lot of people attach great importance to becoming rich and famous. But just now do people form a band? Many musicians meet and form a band because they like to write and play their own music.They may start as a group of high-school students, for whom practising their music in someones house is the first step to fame.Sometimes they may play to passers-by in the street or subway so that they can earn some extra money for themselves or to pay for their instruments. Later they may giv groups.e performances in pubs or clubs, for which they are paid in cash. Of course they hope to make records in a studio and sell millions of copies to become millionaires! However, thericians. Howeve was one band that started in a different way. It was called the Monkees and began as a TV show. The musicians were to play jokes on each other as well as play music, most of which was based loosely on the Beatles. The TV organizer had planned to find four musicians who could act as well as sing. They put an advertisement in a newspaper looking for rock musicians, but they could only find one who was good enough.They had to use actors for the other three members of theband. As some of these actors could not sing well enough, they had to rely on other musicians to help them. So during the broadcasts they just pretended to sing. Anyhow their performances were humorous enough to be copied by other They were so popular that their fans formed clubs in order to get more familiar with them. Each week on TV, the Monkees would play and sing songs written by other muser, after a year or so in which they became more serious about their work, the Monkees started to play and sing their own songs like a real band. Then they produced their own records and started touring and playing their own music. In the USA they became even more popular than the Beatles and sold even more records. The band broke up about 1970, but happily they reunited in the mid-1980s. They produced a new record in 1996, with which they celebrated their former time as a real band. Freddy the frog（Ⅱ）Not long after They triedFreddy and the bandbecame famous, they visited Britain on a brief tour. Fans showed their devotion by waiting for hours to get tickets for their concerts . Freddy was now quite confident when he went into a concert hall. He enjoyed singing and all the congratulations afterwards! His most exciting invitation was to perform on a TV programme called Top of pops. He had to go to London, wear an expensive suit and give a performance to a TV camera. It felt very strange. But as soon as the programme was over, the telephones which were in th times. Most ancient festivals would celebrate the ende same room started ringing. Everybody was asking wh of colden they could see Freddy and his band again. They wumn.ere truly stars. Freddy and his b had caught animals.and could not go out anywherout being followed. Even when they wor to find, ese sunglasses or beards people recognized them. Fans found them even when they went intotoilet. to hide in the reading rooms of libraries, but it was useless. Someone was always there! Their personal life was regularly discussed by people who did not know them but talked as if they close friends. At last feeling very upset and sensitive, Freddy and his band realized that they must leave the country before it became too painful for them. So they left Britain, to which they were never to return, and went back to the lake. 必修三 Unit 1 Festivals andcelebrations estivals and celebrations of all kinds have been held everywhere since ancient weather,planting in spring and harvest in aut Sometimes Then things went wrong. celebrations would be held after hunters At that te withime people would starve if food was difficultpecially during the cold winter months. Todays festivals have many origins, somereligious, some seasonal, and some for special people or events. estivalsof the Dead Some festivals are held to honour the dead or satisfy the ancestors, who might return either to help or to do harm. For the Japanese festival Obon, people should go to clean graves and light incense in memory of their ancestors. They also light lamps and play music because they think that this will lead the ancestors back to earth. In Mexico, people celebrate the Day of the Dead in early Novemver. On this important feast day, people eat food in the shape of skulls and cakes with bones on them. They offer food, flowers and gifts to the dead. The Western holiday Halloween also had its origin in old beliefs about the return of the spirits of dead people. It is now a childrens festival, when they can dress up an go to their neighbours homes to ask for sweets. If the neighbours do not give any sweers, the children might play a trick on them. etivalsto Honour People estivals can also be held to honour famous people. The Dragon Boat Festival in China honours the famous ancient poet, Qu Yuan. In the USA, Columbus Day is in memory of the arrival of Christopher Columbus in the New World. India has a national festival on October 2 to honour Mohandas Gandhi, the leader who helped gain India independece from Britain. Harvest estivals Harvest and Thanksgiving festival can be very happy events. People are grateful because their food is gathered for the winter and the agricultural work is over. In European countries, people will usually decorate churches and town halls with flowers and fruit, and will get together to have meals. Some people might win awards for their farm produce, like the biggest watermelon or the most handsome rooster. China and Japan have mid-autumn festivals, when people admire the moon and in China, enjoy mooncakes. pring estivals The most energetic and important festivals are te ones that look forward to the end of winter and to the coming of spring. At the Spring Festival in China, people eat dumpings ifsh and meat and may give children lucky money in red paper. There are dragon dances and carnivals , and families celebrate the Lunar New Year together. Some Western countries have very exciting carnicals, which take place forty days before Easter, usually in February. These carnivals might include parades, dancing in the streets day and night, loud music and colourful clothing of all kinds. Easter is an important religious and social festival for Chiristians around the world. It celebrates the return of Jesus from the dead and the coming of spring and new life. Japans Cherry Blossom Festical happens a little later. The country, coveredwith cherry tree flowers, looks as though it is covered with pink snow. People love to get together to eat, drink and have fun with each other. Festivals let us enjoy life, be proud of our customs and forget ou work for a little while.A Sad Love Story Li Fang was heart-broken. It was Valetine Day and Hu Jin had said she would meet him at the coffee shop after work. But she didn turn up. She could be with her friends right now laughing at him. She said she would be there at seven o clock, and he thought she would keep her word. He had looked forward to meeting her all day, and now he was alon with his roses and chocolates, like a fool. Well, he ws not going to hold his breath for her to apologize. He would
all of them were killed,some were taken to Britain to improve the environment of the beautiful park which belonged to the Duke of Bedford.He liked them so much that he took them all the way from China to Britain.The Milu deer liked the cool,wet weather in England and their number increased year by year.As a result,when in 1985 the government of China wanted to reintroduce the Milu deer,the Duke of Bedford was happy to help.The first deer came back to China to the Nanhaizi Milu Park 20 kilometers south of Beijing and the centre in Dafeng,Jingsu Province.The deer centainly seem happy to be back in China because their numbers have grown rapidly.There are now so many of them that a new park has been opened for them in Hebei Province.At the moment the Milu deer live in centres where they are being well protected and care for .It is hoped that one day there will be enough animals to let them live in the wild again.So Britain helped China by bringing back an animal that had disappeared from its homeland.This is a good example of friendship and understanding between these two countries. Unit 5 The and that wasn’tHave you ever wanted to be part of a band as a famous singer or musicians? Have you ever dreamed of playing in front of thousands of people at a concert, at which everyone is clapping and appreciating your music? Do you sing Karaoke and pretend you are a famous singer like Song Zuying or Liu Huan? To be honest, a lot of people attach great importance to becoming rich and famous. But just now do people form a band? Many musicians meet and form a band because they like to write and play their own music.They may start as a group of high-school students, for whom practising their music in someones house is the first step to fame.Sometimes they may play to passers-by in the street or subway so that they can earn some extra money for themselves or to pay for their instruments. Later they may giv groups.e performances in pubs or clubs, for which they are paid in cash. Of course they hope to make records in a studio and sell millions of copies to become millionaires! However, thericians. Howeve was one band that started in a different way. It was called the Monkees and began as a TV show. The musicians were to play jokes on each other as well as play music, most of which was based loosely on the Beatles. The TV organizer had planned to find four musicians who could act as well as sing. They put an advertisement in a newspaper looking for rock musicians, but they could only find one who was good enough.They had to use actors for the other three members of theband. As some of these actors could not sing well enough, they had to rely on other musicians to help them. So during the broadcasts they just pretended to sing. Anyhow their performances were humorous enough to be copied by other They were so popular that their fans formed clubs in order to get more familiar with them. Each week on TV, the Monkees would play and sing songs written by other muser, after a year or so in which they became more serious about their work, the Monkees started to play and sing their own songs like a real band. Then they produced their own records and started touring and playing their own music. In the USA they became even more popular than the Beatles and sold even more records. The band broke up about 1970, but happily they reunited in the mid-1980s. They produced a new record in 1996, with which they celebrated their former time as a real band. Freddy the frog（Ⅱ）Not long after They triedFreddy and the bandbecame famous, they visited Britain on a brief tour. Fans showed their devotion by waiting for hours to get tickets for their concerts . Freddy was now quite confident when he went into a concert hall. He enjoyed singing and all the congratulations afterwards! His most exciting invitation was to perform on a TV programme called Top of pops. He had to go to London, wear an expensive suit and give a performance to a TV camera. It felt very strange. But as soon as the programme was over, the telephones which were in th times. Most ancient festivals would celebrate the ende same room started ringing. Everybody was asking wh of colden they could see Freddy and his band again. They wumn.ere truly stars. Freddy and his b had caught animals.and could not go out anywherout being followed. Even when they wor to find, ese sunglasses or beards people recognized them. Fans found them even when they went intotoilet. to hide in the reading rooms of libraries, but it was useless. Someone was always there! Their personal life was regularly discussed by people who did not know them but talked as if they close friends. At last feeling very upset and sensitive, Freddy and his band realized that they must leave the country before it became too painful for them. So they left Britain, to which they were never to return, and went back to the lake. 必修三 Unit 1 Festivals andcelebrations estivals and celebrations of all kinds have been held everywhere since ancient weather,planting in spring and harvest in aut Sometimes Then things went wrong. celebrations would be held after hunters At that te withime people would starve if food was difficultpecially during the cold winter months. Todays festivals have many origins, somereligious, some seasonal, and some for special people or events. estivalsof the Dead Some festivals are held to honour the dead or satisfy the ancestors, who might return either to help or to do harm. For the Japanese festival Obon, people should go to clean graves and light incense in memory of their ancestors. They also light lamps and play music because they think that this will lead the ancestors back to earth. In Mexico, people celebrate the Day of the Dead in early Novemver. On this important feast day, people eat food in the shape of skulls and cakes with bones on them. They offer food, flowers and gifts to the dead. The Western holiday Halloween also had its origin in old beliefs about the return of the spirits of dead people. It is now a childrens festival, when they can dress up an go to their neighbours homes to ask for sweets. If the neighbours do not give any sweers, the children might play a trick on them. etivalsto Honour People estivals can also be held to honour famous people. The Dragon Boat Festival in China honours the famous ancient poet, Qu Yuan. In the USA, Columbus Day is in memory of the arrival of Christopher Columbus in the New World. India has a national festival on October 2 to honour Mohandas Gandhi, the leader who helped gain India independece from Britain. Harvest estivals Harvest and Thanksgiving festival can be very happy events. People are grateful because their food is gathered for the winter and the agricultural work is over. In European countries, people will usually decorate churches and town halls with flowers and fruit, and will get together to have meals. Some people might win awards for their farm produce, like the biggest watermelon or the most handsome rooster. China and Japan have mid-autumn festivals, when people admire the moon and in China, enjoy mooncakes. pring estivals The most energetic and important festivals are te ones that look forward to the end of winter and to the coming of spring. At the Spring Festival in China, people eat dumpings ifsh and meat and may give children lucky money in red paper. There are dragon dances and carnivals , and families celebrate the Lunar New Year together. Some Western countries have very exciting carnicals, which take place forty days before Easter, usually in February. These carnivals might include parades, dancing in the streets day and night, loud music and colourful clothing of all kinds. Easter is an important religious and social festival for Chiristians around the world. It celebrates the return of Jesus from the dead and the coming of spring and new life. Japans Cherry Blossom Festical happens a little later. The country, coveredwith cherry tree flowers, looks as though it is covered with pink snow. People love to get together to eat, drink and have fun with each other. Festivals let us enjoy life, be proud of our customs and forget ou work for a little while.A Sad Love Story Li Fang was heart-broken. It was Valetine Day and Hu Jin had said she would meet him at the coffee shop after work. But she didn turn up. She could be with her friends right now laughing at him. She said she would be there at seven o clock, and he thought she would keep her word. He had looked forward to meeting her all day, and now he was alon with his roses and chocolates, like a fool. Well, he ws not going to hold his breath for her to apologize. He would 11、情报的管理
A：密切注意四周同行店的动向
B：同行店有什么产品畅销的，应及时汇报 C：注意人流变化和四周居民的变化
D：收集同行的各类信息（销售额、房租、薪资等） E：收集顾客意见 （1） 来店次数
（2） 从家里到本店有多少时间 （3） 光临本店的原因 （4） 对本店产品的感觉和建议 （5） 对本店服务的感觉和建议 （6） 对本店不满的地方 收集情况应不动声色，留心收集。
收集的情况应及时汇报上级，让上级可以作出适当调整。 12、投诉的管理 A：一般顾客投诉的项目
（1） 产品变质、变味、损坏、有异物 （2） 收银员缺乏训练，结帐时间过久 （3） 营业员或裱花师没有穿工作服 （4） 产品缺货
（5） 产品陈列、价格不合理、标价不明确 （6） 店员态度不友善
all of them were killed,some were taken to Britain to improve the environment of the beautiful park which belonged to the Duke of Bedford.He liked them so much that he took them all the way from China to Britain.The Milu deer liked the cool,wet weather in England and their number increased year by year.As a result,when in 1985 the government of China wanted to reintroduce the Milu deer,the Duke of Bedford was happy to help.The first deer came back to China to the Nanhaizi Milu Park 20 kilometers south of Beijing and the centre in Dafeng,Jingsu Province.The deer centainly seem happy to be back in China because their numbers have grown rapidly.There are now so many of them that a new park has been opened for them in Hebei Province.At the moment the Milu deer live in centres where they are being well protected and care for .It is hoped that one day there will be enough animals to let them live in the wild again.So Britain helped China by bringing back an animal that had disappeared from its homeland.This is a good example of friendship and understanding between these two countries. Unit 5 The and that wasn’tHave you ever wanted to be part of a band as a famous singer or musicians? Have you ever dreamed of playing in front of thousands of people at a concert, at which everyone is clapping and appreciating your music? Do you sing Karaoke and pretend you are a famous singer like Song Zuying or Liu Huan? To be honest, a lot of people attach great importance to becoming rich and famous. But just now do people form a band? Many musicians meet and form a band because they like to write and play their own music.They may start as a group of high-school students, for whom practising their music in someones house is the first step to fame.Sometimes they may play to passers-by in the street or subway so that they can earn some extra money for themselves or to pay for their instruments. Later they may giv groups.e performances in pubs or clubs, for which they are paid in cash. Of course they hope to make records in a studio and sell millions of copies to become millionaires! However, thericians. Howeve was one band that started in a different way. It was called the Monkees and began as a TV show. The musicians were to play jokes on each other as well as play music, most of which was based loosely on the Beatles. The TV organizer had planned to find four musicians who could act as well as sing. They put an advertisement in a newspaper looking for rock musicians, but they could only find one who was good enough.They had to use actors for the other three members of theband. As some of these actors could not sing well enough, they had to rely on other musicians to help them. So during the broadcasts they just pretended to sing. Anyhow their performances were humorous enough to be copied by other They were so popular that their fans formed clubs in order to get more familiar with them. Each week on TV, the Monkees would play and sing songs written by other muser, after a year or so in which they became more serious about their work, the Monkees started to play and sing their own songs like a real band. Then they produced their own records and started touring and playing their own music. In the USA they became even more popular than the Beatles and sold even more records. The band broke up about 1970, but happily they reunited in the mid-1980s. They produced a new record in 1996, with which they celebrated their former time as a real band. Freddy the frog（Ⅱ）Not long after They triedFreddy and the bandbecame famous, they visited Britain on a brief tour. Fans showed their devotion by waiting for hours to get tickets for their concerts . Freddy was now quite confident when he went into a concert hall. He enjoyed singing and all the congratulations afterwards! His most exciting invitation was to perform on a TV programme called Top of pops. He had to go to London, wear an expensive suit and give a performance to a TV camera. It felt very strange. But as soon as the programme was over, the telephones which were in th times. Most ancient festivals would celebrate the ende same room started ringing. Everybody was asking wh of colden they could see Freddy and his band again. They wumn.ere truly stars. Freddy and his b had caught animals.and could not go out anywherout being followed. Even when they wor to find, ese sunglasses or beards people recognized them. Fans found them even when they went intotoilet. to hide in the reading rooms of libraries, but it was useless. Someone was always there! Their personal life was regularly discussed by people who did not know them but talked as if they close friends. At last feeling very upset and sensitive, Freddy and his band realized that they must leave the country before it became too painful for them. So they left Britain, to which they were never to return, and went back to the lake. 必修三 Unit 1 Festivals andcelebrations estivals and celebrations of all kinds have been held everywhere since ancient weather,planting in spring and harvest in aut Sometimes Then things went wrong. celebrations would be held after hunters At that te withime people would starve if food was difficultpecially during the cold winter months. Todays festivals have many origins, somereligious, some seasonal, and some for special people or events. estivalsof the Dead Some festivals are held to honour the dead or satisfy the ancestors, who might return either to help or to do harm. For the Japanese festival Obon, people should go to clean graves and light incense in memory of their ancestors. They also light lamps and play music because they think that this will lead the ancestors back to earth. In Mexico, people celebrate the Day of the Dead in early Novemver. On this important feast day, people eat food in the shape of skulls and cakes with bones on them. They offer food, flowers and gifts to the dead. The Western holiday Halloween also had its origin in old beliefs about the return of the spirits of dead people. It is now a childrens festival, when they can dress up an go to their neighbours homes to ask for sweets. If the neighbours do not give any sweers, the children might play a trick on them. etivalsto Honour People estivals can also be held to honour famous people. The Dragon Boat Festival in China honours the famous ancient poet, Qu Yuan. In the USA, Columbus Day is in memory of the arrival of Christopher Columbus in the New World. India has a national festival on October 2 to honour Mohandas Gandhi, the leader who helped gain India independece from Britain. Harvest estivals Harvest and Thanksgiving festival can be very happy events. People are grateful because their food is gathered for the winter and the agricultural work is over. In European countries, people will usually decorate churches and town halls with flowers and fruit, and will get together to have meals. Some people might win awards for their farm produce, like the biggest watermelon or the most handsome rooster. China and Japan have mid-autumn festivals, when people admire the moon and in China, enjoy mooncakes. pring estivals The most energetic and important festivals are te ones that look forward to the end of winter and to the coming of spring. At the Spring Festival in China, people eat dumpings ifsh and meat and may give children lucky money in red paper. There are dragon dances and carnivals , and families celebrate the Lunar New Year together. Some Western countries have very exciting carnicals, which take place forty days before Easter, usually in February. These carnivals might include parades, dancing in the streets day and night, loud music and colourful clothing of all kinds. Easter is an important religious and social festival for Chiristians around the world. It celebrates the return of Jesus from the dead and the coming of spring and new life. Japans Cherry Blossom Festical happens a little later. The country, coveredwith cherry tree flowers, looks as though it is covered with pink snow. People love to get together to eat, drink and have fun with each other. Festivals let us enjoy life, be proud of our customs and forget ou work for a little while.A Sad Love Story Li Fang was heart-broken. It was Valetine Day and Hu Jin had said she would meet him at the coffee shop after work. But she didn turn up. She could be with her friends right now laughing at him. She said she would be there at seven o clock, and he thought she would keep her word. He had looked forward to meeting her all day, and now he was alon with his roses and chocolates, like a fool. Well, he ws not going to hold his breath for her to apologize. He would
all of them were killed,some were taken to Britain to improve the environment of the beautiful park which belonged to the Duke of Bedford.He liked them so much that he took them all the way from China to Britain.The Milu deer liked the cool,wet weather in England and their number increased year by year.As a result,when in 1985 the government of China wanted to reintroduce the Milu deer,the Duke of Bedford was happy to help.The first deer came back to China to the Nanhaizi Milu Park 20 kilometers south of Beijing and the centre in Dafeng,Jingsu Province.The deer centainly seem happy to be back in China because their numbers have grown rapidly.There are now so many of them that a new park has been opened for them in Hebei Province.At the moment the Milu deer live in centres where they are being well protected and care for .It is hoped that one day there will be enough animals to let them live in the wild again.So Britain helped China by bringing back an animal that had disappeared from its homeland.This is a good example of friendship and understanding between these two countries. Unit 5 The and that wasn’tHave you ever wanted to be part of a band as a famous singer or musicians? Have you ever dreamed of playing in front of thousands of people at a concert, at which everyone is clapping and appreciating your music? Do you sing Karaoke and pretend you are a famous singer like Song Zuying or Liu Huan? To be honest, a lot of people attach great importance to becoming rich and famous. But just now do people form a band? Many musicians meet and form a band because they like to write and play their own music.They may start as a group of high-school students, for whom practising their music in someones house is the first step to fame.Sometimes they may play to passers-by in the street or subway so that they can earn some extra money for themselves or to pay for their instruments. Later they may giv groups.e performances in pubs or clubs, for which they are paid in cash. Of course they hope to make records in a studio and sell millions of copies to become millionaires! However, thericians. Howeve was one band that started in a different way. It was called the Monkees and began as a TV show. The musicians were to play jokes on each other as well as play music, most of which was based loosely on the Beatles. The TV organizer had planned to find four musicians who could act as well as sing. They put an advertisement in a newspaper looking for rock musicians, but they could only find one who was good enough.They had to use actors for the other three members of theband. As some of these actors could not sing well enough, they had to rely on other musicians to help them. So during the broadcasts they just pretended to sing. Anyhow their performances were humorous enough to be copied by other They were so popular that their fans formed clubs in order to get more familiar with them. Each week on TV, the Monkees would play and sing songs written by other muser, after a year or so in which they became more serious about their work, the Monkees started to play and sing their own songs like a real band. Then they produced their own records and started touring and playing their own music. In the USA they became even more popular than the Beatles and sold even more records. The band broke up about 1970, but happily they reunited in the mid-1980s. They produced a new record in 1996, with which they celebrated their former time as a real band. Freddy the frog（Ⅱ）Not long after They triedFreddy and the bandbecame famous, they visited Britain on a brief tour. Fans showed their devotion by waiting for hours to get tickets for their concerts . Freddy was now quite confident when he went into a concert hall. He enjoyed singing and all the congratulations afterwards! His most exciting invitation was to perform on a TV programme called Top of pops. He had to go to London, wear an expensive suit and give a performance to a TV camera. It felt very strange. But as soon as the programme was over, the telephones which were in th times. Most ancient festivals would celebrate the ende same room started ringing. Everybody was asking wh of colden they could see Freddy and his band again. They wumn.ere truly stars. Freddy and his b had caught animals.and could not go out anywherout being followed. Even when they wor to find, ese sunglasses or beards people recognized them. Fans found them even when they went intotoilet. to hide in the reading rooms of libraries, but it was useless. Someone was always there! Their personal life was regularly discussed by people who did not know them but talked as if they close friends. At last feeling very upset and sensitive, Freddy and his band realized that they must leave the country before it became too painful for them. So they left Britain, to which they were never to return, and went back to the lake. 必修三 Unit 1 Festivals andcelebrations estivals and celebrations of all kinds have been held everywhere since ancient weather,planting in spring and harvest in aut Sometimes Then things went wrong. celebrations would be held after hunters At that te withime people would starve if food was difficultpecially during the cold winter months. Todays festivals have many origins, somereligious, some seasonal, and some for special people or events. estivalsof the Dead Some festivals are held to honour the dead or satisfy the ancestors, who might return either to help or to do harm. For the Japanese festival Obon, people should go to clean graves and light incense in memory of their ancestors. They also light lamps and play music because they think that this will lead the ancestors back to earth. In Mexico, people celebrate the Day of the Dead in early Novemver. On this important feast day, people eat food in the shape of skulls and cakes with bones on them. They offer food, flowers and gifts to the dead. The Western holiday Halloween also had its origin in old beliefs about the return of the spirits of dead people. It is now a childrens festival, when they can dress up an go to their neighbours homes to ask for sweets. If the neighbours do not give any sweers, the children might play a trick on them. etivalsto Honour People estivals can also be held to honour famous people. The Dragon Boat Festival in China honours the famous ancient poet, Qu Yuan. In the USA, Columbus Day is in memory of the arrival of Christopher Columbus in the New World. India has a national festival on October 2 to honour Mohandas Gandhi, the leader who helped gain India independece from Britain. Harvest estivals Harvest and Thanksgiving festival can be very happy events. People are grateful because their food is gathered for the winter and the agricultural work is over. In European countries, people will usually decorate churches and town halls with flowers and fruit, and will get together to have meals. Some people might win awards for their farm produce, like the biggest watermelon or the most handsome rooster. China and Japan have mid-autumn festivals, when people admire the moon and in China, enjoy mooncakes. pring estivals The most energetic and important festivals are te ones that look forward to the end of winter and to the coming of spring. At the Spring Festival in China, people eat dumpings ifsh and meat and may give children lucky money in red paper. There are dragon dances and carnivals , and families celebrate the Lunar New Year together. Some Western countries have very exciting carnicals, which take place forty days before Easter, usually in February. These carnivals might include parades, dancing in the streets day and night, loud music and colourful clothing of all kinds. Easter is an important religious and social festival for Chiristians around the world. It celebrates the return of Jesus from the dead and the coming of spring and new life. Japans Cherry Blossom Festical happens a little later. The country, coveredwith cherry tree flowers, looks as though it is covered with pink snow. People love to get together to eat, drink and have fun with each other. Festivals let us enjoy life, be proud of our customs and forget ou work for a little while.A Sad Love Story Li Fang was heart-broken. It was Valetine Day and Hu Jin had said she would meet him at the coffee shop after work. But she didn turn up. She could be with her friends right now laughing at him. She said she would be there at seven o clock, and he thought she would keep her word. He had looked forward to meeting her all day, and now he was alon with his roses and chocolates, like a fool. Well, he ws not going to hold his breath for her to apologize. He would （7） 产品标名与实物不符 （8） 对顾客的询问，拒而不答 （9） 对产品的性质，一无所知 （10）
产品装袋技术太差
（11） 店员抛下顾客，做个人社交活动 B：处理顾客投诉的方法：
（1） 绝对不和顾客争执，如果你赢得了一场争执，你便会失去一位顾客
（2） 学会倾听，了解事件的过程
（3） 如果错在己方，一定要真诚的道歉，对给顾客带来得麻烦要将心比心
（4） 即使错在对方，也要委婉的告诉顾客可能问题真正的原因，并感谢顾客对本店的信任。（如果不信任顾客就不会来投诉了） （5） 记录下顾客的个人资料，如果当场无法解决的问题，应告诉顾客一个明确的解决日
（6） 汇报上级，并附上自己的意见（作为） 13、突发事件的管理
A：突发事件，店长应保持冷静 B：以安全第一的原则，阻止事件的发展 C：第一时间通知上级领导和有关部门 D：尽店长职责，维护店面形象和公司的利益 C：在力所能及的范围里，第一时间独立处理
all of them were killed,some were taken to Britain to improve the environment of the beautiful park which belonged to the Duke of Bedford.He liked them so much that he took them all the way from China to Britain.The Milu deer liked the cool,wet weather in England and their number increased year by year.As a result,when in 1985 the government of China wanted to reintroduce the Milu deer,the Duke of Bedford was happy to help.The first deer came back to China to the Nanhaizi Milu Park 20 kilometers south of Beijing and the centre in Dafeng,Jingsu Province.The deer centainly seem happy to be back in China because their numbers have grown rapidly.There are now so many of them that a new park has been opened for them in Hebei Province.At the moment the Milu deer live in centres where they are being well protected and care for .It is hoped that one day there will be enough animals to let them live in the wild again.So Britain helped China by bringing back an animal that had disappeared from its homeland.This is a good example of friendship and understanding between these two countries. Unit 5 The and that wasn’tHave you ever wanted to be part of a band as a famous singer or musicians? Have you ever dreamed of playing in front of thousands of people at a concert, at which everyone is clapping and appreciating your music? Do you sing Karaoke and pretend you are a famous singer like Song Zuying or Liu Huan? To be honest, a lot of people attach great importance to becoming rich and famous. But just now do people form a band? Many musicians meet and form a band because they like to write and play their own music.They may start as a group of high-school students, for whom practising their music in someones house is the first step to fame.Sometimes they may play to passers-by in the street or subway so that they can earn some extra money for themselves or to pay for their instruments. Later they may giv groups.e performances in pubs or clubs, for which they are paid in cash. Of course they hope to make records in a studio and sell millions of copies to become millionaires! However, thericians. Howeve was one band that started in a different way. It was called the Monkees and began as a TV show. The musicians were to play jokes on each other as well as play music, most of which was based loosely on the Beatles. The TV organizer had planned to find four musicians who could act as well as sing. They put an advertisement in a newspaper looking for rock musicians, but they could only find one who was good enough.They had to use actors for the other three members of theband. As some of these actors could not sing well enough, they had to rely on other musicians to help them. So during the broadcasts they just pretended to sing. Anyhow their performances were humorous enough to be copied by other They were so popular that their fans formed clubs in order to get more familiar with them. Each week on TV, the Monkees would play and sing songs written by other muser, after a year or so in which they became more serious about their work, the Monkees started to play and sing their own songs like a real band. Then they produced their own records and started touring and playing their own music. In the USA they became even more popular than the Beatles and sold even more records. The band broke up about 1970, but happily they reunited in the mid-1980s. They produced a new record in 1996, with which they celebrated their former time as a real band. Freddy the frog（Ⅱ）Not long after They triedFreddy and the bandbecame famous, they visited Britain on a brief tour. Fans showed their devotion by waiting for hours to get tickets for their concerts . Freddy was now quite confident when he went into a concert hall. He enjoyed singing and all the congratulations afterwards! His most exciting invitation was to perform on a TV programme called Top of pops. He had to go to London, wear an expensive suit and give a performance to a TV camera. It felt very strange. But as soon as the programme was over, the telephones which were in th times. Most ancient festivals would celebrate the ende same room started ringing. Everybody was asking wh of colden they could see Freddy and his band again. They wumn.ere truly stars. Freddy and his b had caught animals.and could not go out anywherout being followed. Even when they wor to find, ese sunglasses or beards people recognized them. Fans found them even when they went intotoilet. to hide in the reading rooms of libraries, but it was useless. Someone was always there! Their personal life was regularly discussed by people who did not know them but talked as if they close friends. At last feeling very upset and sensitive, Freddy and his band realized that they must leave the country before it became too painful for them. So they left Britain, to which they were never to return, and went back to the lake. 必修三 Unit 1 Festivals andcelebrations estivals and celebrations of all kinds have been held everywhere since ancient weather,planting in spring and harvest in aut Sometimes Then things went wrong. celebrations would be held after hunters At that te withime people would starve if food was difficultpecially during the cold winter months. Todays festivals have many origins, somereligious, some seasonal, and some for special people or events. estivalsof the Dead Some festivals are held to honour the dead or satisfy the ancestors, who might return either to help or to do harm. For the Japanese festival Obon, people should go to clean graves and light incense in memory of their ancestors. They also light lamps and play music because they think that this will lead the ancestors back to earth. In Mexico, people celebrate the Day of the Dead in early Novemver. On this important feast day, people eat food in the shape of skulls and cakes with bones on them. They offer food, flowers and gifts to the dead. The Western holiday Halloween also had its origin in old beliefs about the return of the spirits of dead people. It is now a childrens festival, when they can dress up an go to their neighbours homes to ask for sweets. If the neighbours do not give any sweers, the children might play a trick on them. etivalsto Honour People estivals can also be held to honour famous people. The Dragon Boat Festival in China honours the famous ancient poet, Qu Yuan. In the USA, Columbus Day is in memory of the arrival of Christopher Columbus in the New World. India has a national festival on October 2 to honour Mohandas Gandhi, the leader who helped gain India independece from Britain. Harvest estivals Harvest and Thanksgiving festival can be very happy events. People are grateful because their food is gathered for the winter and the agricultural work is over. In European countries, people will usually decorate churches and town halls with flowers and fruit, and will get together to have meals. Some people might win awards for their farm produce, like the biggest watermelon or the most handsome rooster. China and Japan have mid-autumn festivals, when people admire the moon and in China, enjoy mooncakes. pring estivals The most energetic and important festivals are te ones that look forward to the end of winter and to the coming of spring. At the Spring Festival in China, people eat dumpings ifsh and meat and may give children lucky money in red paper. There are dragon dances and carnivals , and families celebrate the Lunar New Year together. Some Western countries have very exciting carnicals, which take place forty days before Easter, usually in February. These carnivals might include parades, dancing in the streets day and night, loud music and colourful clothing of all kinds. Easter is an important religious and social festival for Chiristians around the world. It celebrates the return of Jesus from the dead and the coming of spring and new life. Japans Cherry Blossom Festical happens a little later. The country, coveredwith cherry tree flowers, looks as though it is covered with pink snow. People love to get together to eat, drink and have fun with each other. Festivals let us enjoy life, be proud of our customs and forget ou work for a little while.A Sad Love Story Li Fang was heart-broken. It was Valetine Day and Hu Jin had said she would meet him at the coffee shop after work. But she didn turn up. She could be with her friends right now laughing at him. She said she would be there at seven o clock, and he thought she would keep her word. He had looked forward to meeting her all day, and now he was alon with his roses and chocolates, like a fool. Well, he ws not going to hold his breath for her to apologize. He would
