实务手册-—kfc肯德基店长工作实务手册(2)

2025-07-20

all of them were killed,some were taken to Britain to improve the environment of the beautiful park which belonged to the Duke of Bedford.He liked them so much that he took them all the way from China to Britain.The Milu deer liked the cool,wet weather in England and their number increased year by year.As a result,when in 1985 the government of China wanted to reintroduce the Milu deer,the Duke of Bedford was happy to help.The first deer came back to China to the Nanhaizi Milu Park 20 kilometers south of Beijing and the centre in Dafeng,Jingsu Province.The deer centainly seem happy to be back in China because their numbers have grown rapidly.There are now so many of them that a new park has been opened for them in Hebei Province.At the moment the Milu deer live in centres where they are being well protected and care for .It is hoped that one day there will be enough animals to let them live in the wild again.So Britain helped China by bringing back an animal that had disappeared from its homeland.This is a good example of friendship and understanding between these two countries. Unit 5 The and that wasn’tHave you ever wanted to be part of a band as a famous singer or musicians? Have you ever dreamed of playing in front of thousands of people at a concert, at which everyone is clapping and appreciating your music? Do you sing Karaoke and pretend you are a famous singer like Song Zuying or Liu Huan? To be honest, a lot of people attach great importance to becoming rich and famous. But just now do people form a band? Many musicians meet and form a band because they like to write and play their own music.They may start as a group of high-school students, for whom practising their music in someones house is the first step to fame.Sometimes they may play to passers-by in the street or subway so that they can earn some extra money for themselves or to pay for their instruments. Later they may giv groups.e performances in pubs or clubs, for which they are paid in cash. Of course they hope to make records in a studio and sell millions of copies to become millionaires! However, thericians. Howeve was one band that started in a different way. It was called the Monkees and began as a TV show. The musicians were to play jokes on each other as well as play music, most of which was based loosely on the Beatles. The TV organizer had planned to find four musicians who could act as well as sing. They put an advertisement in a newspaper looking for rock musicians, but they could only find one who was good enough.They had to use actors for the other three members of theband. As some of these actors could not sing well enough, they had to rely on other musicians to help them. So during the broadcasts they just pretended to sing. Anyhow their performances were humorous enough to be copied by other They were so popular that their fans formed clubs in order to get more familiar with them. Each week on TV, the Monkees would play and sing songs written by other muser, after a year or so in which they became more serious about their work, the Monkees started to play and sing their own songs like a real band. Then they produced their own records and started touring and playing their own music. In the USA they became even more popular than the Beatles and sold even more records. The band broke up about 1970, but happily they reunited in the mid-1980s. They produced a new record in 1996, with which they celebrated their former time as a real band. Freddy the frog(Ⅱ)Not long after They triedFreddy and the bandbecame famous, they visited Britain on a brief tour. Fans showed their devotion by waiting for hours to get tickets for their concerts . Freddy was now quite confident when he went into a concert hall. He enjoyed singing and all the congratulations afterwards! His most exciting invitation was to perform on a TV programme called Top of pops. He had to go to London, wear an expensive suit and give a performance to a TV camera. It felt very strange. But as soon as the programme was over, the telephones which were in th times. Most ancient festivals would celebrate the ende same room started ringing. Everybody was asking wh of colden they could see Freddy and his band again. They wumn.ere truly stars. Freddy and his b had caught animals.and could not go out anywherout being followed. Even when they wor to find, ese sunglasses or beards people recognized them. Fans found them even when they went intotoilet. to hide in the reading rooms of libraries, but it was useless. Someone was always there! Their personal life was regularly discussed by people who did not know them but talked as if they close friends. At last feeling very upset and sensitive, Freddy and his band realized that they must leave the country before it became too painful for them. So they left Britain, to which they were never to return, and went back to the lake. 必修三 Unit 1 Festivals andcelebrations estivals and celebrations of all kinds have been held everywhere since ancient weather,planting in spring and harvest in aut Sometimes Then things went wrong. celebrations would be held after hunters At that te withime people would starve if food was difficultpecially during the cold winter months. Todays festivals have many origins, somereligious, some seasonal, and some for special people or events. estivalsof the Dead Some festivals are held to honour the dead or satisfy the ancestors, who might return either to help or to do harm. For the Japanese festival Obon, people should go to clean graves and light incense in memory of their ancestors. They also light lamps and play music because they think that this will lead the ancestors back to earth. In Mexico, people celebrate the Day of the Dead in early Novemver. On this important feast day, people eat food in the shape of skulls and cakes with bones on them. They offer food, flowers and gifts to the dead. The Western holiday Halloween also had its origin in old beliefs about the return of the spirits of dead people. It is now a childrens festival, when they can dress up an go to their neighbours homes to ask for sweets. If the neighbours do not give any sweers, the children might play a trick on them. etivalsto Honour People estivals can also be held to honour famous people. The Dragon Boat Festival in China honours the famous ancient poet, Qu Yuan. In the USA, Columbus Day is in memory of the arrival of Christopher Columbus in the New World. India has a national festival on October 2 to honour Mohandas Gandhi, the leader who helped gain India independece from Britain. Harvest estivals Harvest and Thanksgiving festival can be very happy events. People are grateful because their food is gathered for the winter and the agricultural work is over. In European countries, people will usually decorate churches and town halls with flowers and fruit, and will get together to have meals. Some people might win awards for their farm produce, like the biggest watermelon or the most handsome rooster. China and Japan have mid-autumn festivals, when people admire the moon and in China, enjoy mooncakes. pring estivals The most energetic and important festivals are te ones that look forward to the end of winter and to the coming of spring. At the Spring Festival in China, people eat dumpings ifsh and meat and may give children lucky money in red paper. There are dragon dances and carnivals , and families celebrate the Lunar New Year together. Some Western countries have very exciting carnicals, which take place forty days before Easter, usually in February. These carnivals might include parades, dancing in the streets day and night, loud music and colourful clothing of all kinds. Easter is an important religious and social festival for Chiristians around the world. It celebrates the return of Jesus from the dead and the coming of spring and new life. Japans Cherry Blossom Festical happens a little later. The country, coveredwith cherry tree flowers, looks as though it is covered with pink snow. People love to get together to eat, drink and have fun with each other. Festivals let us enjoy life, be proud of our customs and forget ou work for a little while.A Sad Love Story Li Fang was heart-broken. It was Valetine Day and Hu Jin had said she would meet him at the coffee shop after work. But she didn turn up. She could be with her friends right now laughing at him. She said she would be there at seven o clock, and he thought she would keep her word. He had looked forward to meeting her all day, and now he was alon with his roses and chocolates, like a fool. Well, he ws not going to hold his breath for her to apologize. He would *对无药可救的员工进行辞退工作 2、缺货的管理

缺货是造成营业额无法提升的直接原因,所以,在下订单时,必须考虑营业的具体情况。每隔一段时间,应有意识的增加订货数量,以避免营业额原地不动或不断滑坡 3、损耗的管理

损耗分为内部损耗和外部损耗

店长必须明白损耗对于盈利的影响是极其严重的,在面包的经营中,每损耗一元钱,就必须多卖出3~5元的物品才能弥补损失,所以控制损耗,就是在增加盈利。 A:内部损耗

营业店主要以收取现金为主,是面包店的主要收入。如果在收银的环节上,由于人为的因素而造成损耗,将直接影响你所管理店面的营业额,其中最大的人为因素是偷窃现金或更为隐蔽的盗窃公司财物。

(1)当店员发生下列情况时,店长应提高警觉,观察店员是否有损耗动机

*员工没有请假就擅自离开门店 *店员无证据却怀疑他人不诚实

*收银机内零钱过多(或当天收银不进银行) *店员的工作态度异常

*店员抱怨报表难以和现金收支核对起来

all of them were killed,some were taken to Britain to improve the environment of the beautiful park which belonged to the Duke of Bedford.He liked them so much that he took them all the way from China to Britain.The Milu deer liked the cool,wet weather in England and their number increased year by year.As a result,when in 1985 the government of China wanted to reintroduce the Milu deer,the Duke of Bedford was happy to help.The first deer came back to China to the Nanhaizi Milu Park 20 kilometers south of Beijing and the centre in Dafeng,Jingsu Province.The deer centainly seem happy to be back in China because their numbers have grown rapidly.There are now so many of them that a new park has been opened for them in Hebei Province.At the moment the Milu deer live in centres where they are being well protected and care for .It is hoped that one day there will be enough animals to let them live in the wild again.So Britain helped China by bringing back an animal that had disappeared from its homeland.This is a good example of friendship and understanding between these two countries. Unit 5 The and that wasn’tHave you ever wanted to be part of a band as a famous singer or musicians? Have you ever dreamed of playing in front of thousands of people at a concert, at which everyone is clapping and appreciating your music? Do you sing Karaoke and pretend you are a famous singer like Song Zuying or Liu Huan? To be honest, a lot of people attach great importance to becoming rich and famous. But just now do people form a band? Many musicians meet and form a band because they like to write and play their own music.They may start as a group of high-school students, for whom practising their music in someones house is the first step to fame.Sometimes they may play to passers-by in the street or subway so that they can earn some extra money for themselves or to pay for their instruments. Later they may giv groups.e performances in pubs or clubs, for which they are paid in cash. Of course they hope to make records in a studio and sell millions of copies to become millionaires! However, thericians. Howeve was one band that started in a different way. It was called the Monkees and began as a TV show. The musicians were to play jokes on each other as well as play music, most of which was based loosely on the Beatles. The TV organizer had planned to find four musicians who could act as well as sing. They put an advertisement in a newspaper looking for rock musicians, but they could only find one who was good enough.They had to use actors for the other three members of theband. As some of these actors could not sing well enough, they had to rely on other musicians to help them. So during the broadcasts they just pretended to sing. Anyhow their performances were humorous enough to be copied by other They were so popular that their fans formed clubs in order to get more familiar with them. Each week on TV, the Monkees would play and sing songs written by other muser, after a year or so in which they became more serious about their work, the Monkees started to play and sing their own songs like a real band. Then they produced their own records and started touring and playing their own music. In the USA they became even more popular than the Beatles and sold even more records. The band broke up about 1970, but happily they reunited in the mid-1980s. They produced a new record in 1996, with which they celebrated their former time as a real band. Freddy the frog(Ⅱ)Not long after They triedFreddy and the bandbecame famous, they visited Britain on a brief tour. Fans showed their devotion by waiting for hours to get tickets for their concerts . Freddy was now quite confident when he went into a concert hall. He enjoyed singing and all the congratulations afterwards! His most exciting invitation was to perform on a TV programme called Top of pops. He had to go to London, wear an expensive suit and give a performance to a TV camera. It felt very strange. But as soon as the programme was over, the telephones which were in th times. Most ancient festivals would celebrate the ende same room started ringing. Everybody was asking wh of colden they could see Freddy and his band again. They wumn.ere truly stars. Freddy and his b had caught animals.and could not go out anywherout being followed. Even when they wor to find, ese sunglasses or beards people recognized them. Fans found them even when they went intotoilet. to hide in the reading rooms of libraries, but it was useless. Someone was always there! Their personal life was regularly discussed by people who did not know them but talked as if they close friends. At last feeling very upset and sensitive, Freddy and his band realized that they must leave the country before it became too painful for them. So they left Britain, to which they were never to return, and went back to the lake. 必修三 Unit 1 Festivals andcelebrations estivals and celebrations of all kinds have been held everywhere since ancient weather,planting in spring and harvest in aut Sometimes Then things went wrong. celebrations would be held after hunters At that te withime people would starve if food was difficultpecially during the cold winter months. Todays festivals have many origins, somereligious, some seasonal, and some for special people or events. estivalsof the Dead Some festivals are held to honour the dead or satisfy the ancestors, who might return either to help or to do harm. For the Japanese festival Obon, people should go to clean graves and light incense in memory of their ancestors. They also light lamps and play music because they think that this will lead the ancestors back to earth. In Mexico, people celebrate the Day of the Dead in early Novemver. On this important feast day, people eat food in the shape of skulls and cakes with bones on them. They offer food, flowers and gifts to the dead. The Western holiday Halloween also had its origin in old beliefs about the return of the spirits of dead people. It is now a childrens festival, when they can dress up an go to their neighbours homes to ask for sweets. If the neighbours do not give any sweers, the children might play a trick on them. etivalsto Honour People estivals can also be held to honour famous people. The Dragon Boat Festival in China honours the famous ancient poet, Qu Yuan. In the USA, Columbus Day is in memory of the arrival of Christopher Columbus in the New World. India has a national festival on October 2 to honour Mohandas Gandhi, the leader who helped gain India independece from Britain. Harvest estivals Harvest and Thanksgiving festival can be very happy events. People are grateful because their food is gathered for the winter and the agricultural work is over. In European countries, people will usually decorate churches and town halls with flowers and fruit, and will get together to have meals. Some people might win awards for their farm produce, like the biggest watermelon or the most handsome rooster. China and Japan have mid-autumn festivals, when people admire the moon and in China, enjoy mooncakes. pring estivals The most energetic and important festivals are te ones that look forward to the end of winter and to the coming of spring. At the Spring Festival in China, people eat dumpings ifsh and meat and may give children lucky money in red paper. There are dragon dances and carnivals , and families celebrate the Lunar New Year together. Some Western countries have very exciting carnicals, which take place forty days before Easter, usually in February. These carnivals might include parades, dancing in the streets day and night, loud music and colourful clothing of all kinds. Easter is an important religious and social festival for Chiristians around the world. It celebrates the return of Jesus from the dead and the coming of spring and new life. Japans Cherry Blossom Festical happens a little later. The country, coveredwith cherry tree flowers, looks as though it is covered with pink snow. People love to get together to eat, drink and have fun with each other. Festivals let us enjoy life, be proud of our customs and forget ou work for a little while.A Sad Love Story Li Fang was heart-broken. It was Valetine Day and Hu Jin had said she would meet him at the coffee shop after work. But she didn turn up. She could be with her friends right now laughing at him. She said she would be there at seven o clock, and he thought she would keep her word. He had looked forward to meeting her all day, and now he was alon with his roses and chocolates, like a fool. Well, he ws not going to hold his breath for her to apologize. He would

all of them were killed,some were taken to Britain to improve the environment of the beautiful park which belonged to the Duke of Bedford.He liked them so much that he took them all the way from China to Britain.The Milu deer liked the cool,wet weather in England and their number increased year by year.As a result,when in 1985 the government of China wanted to reintroduce the Milu deer,the Duke of Bedford was happy to help.The first deer came back to China to the Nanhaizi Milu Park 20 kilometers south of Beijing and the centre in Dafeng,Jingsu Province.The deer centainly seem happy to be back in China because their numbers have grown rapidly.There are now so many of them that a new park has been opened for them in Hebei Province.At the moment the Milu deer live in centres where they are being well protected and care for .It is hoped that one day there will be enough animals to let them live in the wild again.So Britain helped China by bringing back an animal that had disappeared from its homeland.This is a good example of friendship and understanding between these two countries. Unit 5 The and that wasn’tHave you ever wanted to be part of a band as a famous singer or musicians? Have you ever dreamed of playing in front of thousands of people at a concert, at which everyone is clapping and appreciating your music? Do you sing Karaoke and pretend you are a famous singer like Song Zuying or Liu Huan? To be honest, a lot of people attach great importance to becoming rich and famous. But just now do people form a band? Many musicians meet and form a band because they like to write and play their own music.They may start as a group of high-school students, for whom practising their music in someones house is the first step to fame.Sometimes they may play to passers-by in the street or subway so that they can earn some extra money for themselves or to pay for their instruments. Later they may giv groups.e performances in pubs or clubs, for which they are paid in cash. Of course they hope to make records in a studio and sell millions of copies to become millionaires! However, thericians. Howeve was one band that started in a different way. It was called the Monkees and began as a TV show. The musicians were to play jokes on each other as well as play music, most of which was based loosely on the Beatles. The TV organizer had planned to find four musicians who could act as well as sing. They put an advertisement in a newspaper looking for rock musicians, but they could only find one who was good enough.They had to use actors for the other three members of theband. As some of these actors could not sing well enough, they had to rely on other musicians to help them. So during the broadcasts they just pretended to sing. Anyhow their performances were humorous enough to be copied by other They were so popular that their fans formed clubs in order to get more familiar with them. Each week on TV, the Monkees would play and sing songs written by other muser, after a year or so in which they became more serious about their work, the Monkees started to play and sing their own songs like a real band. Then they produced their own records and started touring and playing their own music. In the USA they became even more popular than the Beatles and sold even more records. The band broke up about 1970, but happily they reunited in the mid-1980s. They produced a new record in 1996, with which they celebrated their former time as a real band. Freddy the frog(Ⅱ)Not long after They triedFreddy and the bandbecame famous, they visited Britain on a brief tour. Fans showed their devotion by waiting for hours to get tickets for their concerts . Freddy was now quite confident when he went into a concert hall. He enjoyed singing and all the congratulations afterwards! His most exciting invitation was to perform on a TV programme called Top of pops. He had to go to London, wear an expensive suit and give a performance to a TV camera. It felt very strange. But as soon as the programme was over, the telephones which were in th times. Most ancient festivals would celebrate the ende same room started ringing. Everybody was asking wh of colden they could see Freddy and his band again. They wumn.ere truly stars. Freddy and his b had caught animals.and could not go out anywherout being followed. Even when they wor to find, ese sunglasses or beards people recognized them. Fans found them even when they went intotoilet. to hide in the reading rooms of libraries, but it was useless. Someone was always there! Their personal life was regularly discussed by people who did not know them but talked as if they close friends. At last feeling very upset and sensitive, Freddy and his band realized that they must leave the country before it became too painful for them. So they left Britain, to which they were never to return, and went back to the lake. 必修三 Unit 1 Festivals andcelebrations estivals and celebrations of all kinds have been held everywhere since ancient weather,planting in spring and harvest in aut Sometimes Then things went wrong. celebrations would be held after hunters At that te withime people would starve if food was difficultpecially during the cold winter months. Todays festivals have many origins, somereligious, some seasonal, and some for special people or events. estivalsof the Dead Some festivals are held to honour the dead or satisfy the ancestors, who might return either to help or to do harm. For the Japanese festival Obon, people should go to clean graves and light incense in memory of their ancestors. They also light lamps and play music because they think that this will lead the ancestors back to earth. In Mexico, people celebrate the Day of the Dead in early Novemver. On this important feast day, people eat food in the shape of skulls and cakes with bones on them. They offer food, flowers and gifts to the dead. The Western holiday Halloween also had its origin in old beliefs about the return of the spirits of dead people. It is now a childrens festival, when they can dress up an go to their neighbours homes to ask for sweets. If the neighbours do not give any sweers, the children might play a trick on them. etivalsto Honour People estivals can also be held to honour famous people. The Dragon Boat Festival in China honours the famous ancient poet, Qu Yuan. In the USA, Columbus Day is in memory of the arrival of Christopher Columbus in the New World. India has a national festival on October 2 to honour Mohandas Gandhi, the leader who helped gain India independece from Britain. Harvest estivals Harvest and Thanksgiving festival can be very happy events. People are grateful because their food is gathered for the winter and the agricultural work is over. In European countries, people will usually decorate churches and town halls with flowers and fruit, and will get together to have meals. Some people might win awards for their farm produce, like the biggest watermelon or the most handsome rooster. China and Japan have mid-autumn festivals, when people admire the moon and in China, enjoy mooncakes. pring estivals The most energetic and important festivals are te ones that look forward to the end of winter and to the coming of spring. At the Spring Festival in China, people eat dumpings ifsh and meat and may give children lucky money in red paper. There are dragon dances and carnivals , and families celebrate the Lunar New Year together. Some Western countries have very exciting carnicals, which take place forty days before Easter, usually in February. These carnivals might include parades, dancing in the streets day and night, loud music and colourful clothing of all kinds. Easter is an important religious and social festival for Chiristians around the world. It celebrates the return of Jesus from the dead and the coming of spring and new life. Japans Cherry Blossom Festical happens a little later. The country, coveredwith cherry tree flowers, looks as though it is covered with pink snow. People love to get together to eat, drink and have fun with each other. Festivals let us enjoy life, be proud of our customs and forget ou work for a little while.A Sad Love Story Li Fang was heart-broken. It was Valetine Day and Hu Jin had said she would meet him at the coffee shop after work. But she didn turn up. She could be with her friends right now laughing at him. She said she would be there at seven o clock, and he thought she would keep her word. He had looked forward to meeting her all day, and now he was alon with his roses and chocolates, like a fool. Well, he ws not going to hold his breath for her to apologize. He would *店员抱怨收银机有问题

当发生以上问题时,店长应及时调查,知道发现问题的根本原因,并迅速解决。

(2)店员误入歧途时,有几种表现

*先进短溢,所收现金总是少于报表数额,甚至为了配合现金收入制作虚假报表。

*产品短缺,所收西饼数目或结算核查数目时总和报表数目不符和 *员工自己购物,通常将高价物以低价方式购入 *员工给顾客找零时,故意少给 *店员监守自盗 *开门和关门时偷窃产品 *下班或轮休时,偷窃产品或现金

当发生以上情况时,第一要抓住有利证据,第二要坚决开除(上报公司后执行)

(3)作业疏忽产生损耗 *价格牌放置或标识错误 *帐目检查错误 *店门没锁好 *物品有效期已过 B:外部损耗

(1)供货、搬运或勾结员工造成的损耗 *出货单有改过的痕迹

all of them were killed,some were taken to Britain to improve the environment of the beautiful park which belonged to the Duke of Bedford.He liked them so much that he took them all the way from China to Britain.The Milu deer liked the cool,wet weather in England and their number increased year by year.As a result,when in 1985 the government of China wanted to reintroduce the Milu deer,the Duke of Bedford was happy to help.The first deer came back to China to the Nanhaizi Milu Park 20 kilometers south of Beijing and the centre in Dafeng,Jingsu Province.The deer centainly seem happy to be back in China because their numbers have grown rapidly.There are now so many of them that a new park has been opened for them in Hebei Province.At the moment the Milu deer live in centres where they are being well protected and care for .It is hoped that one day there will be enough animals to let them live in the wild again.So Britain helped China by bringing back an animal that had disappeared from its homeland.This is a good example of friendship and understanding between these two countries. Unit 5 The and that wasn’tHave you ever wanted to be part of a band as a famous singer or musicians? Have you ever dreamed of playing in front of thousands of people at a concert, at which everyone is clapping and appreciating your music? Do you sing Karaoke and pretend you are a famous singer like Song Zuying or Liu Huan? To be honest, a lot of people attach great importance to becoming rich and famous. But just now do people form a band? Many musicians meet and form a band because they like to write and play their own music.They may start as a group of high-school students, for whom practising their music in someones house is the first step to fame.Sometimes they may play to passers-by in the street or subway so that they can earn some extra money for themselves or to pay for their instruments. Later they may giv groups.e performances in pubs or clubs, for which they are paid in cash. Of course they hope to make records in a studio and sell millions of copies to become millionaires! However, thericians. Howeve was one band that started in a different way. It was called the Monkees and began as a TV show. The musicians were to play jokes on each other as well as play music, most of which was based loosely on the Beatles. The TV organizer had planned to find four musicians who could act as well as sing. They put an advertisement in a newspaper looking for rock musicians, but they could only find one who was good enough.They had to use actors for the other three members of theband. As some of these actors could not sing well enough, they had to rely on other musicians to help them. So during the broadcasts they just pretended to sing. Anyhow their performances were humorous enough to be copied by other They were so popular that their fans formed clubs in order to get more familiar with them. Each week on TV, the Monkees would play and sing songs written by other muser, after a year or so in which they became more serious about their work, the Monkees started to play and sing their own songs like a real band. Then they produced their own records and started touring and playing their own music. In the USA they became even more popular than the Beatles and sold even more records. The band broke up about 1970, but happily they reunited in the mid-1980s. They produced a new record in 1996, with which they celebrated their former time as a real band. Freddy the frog(Ⅱ)Not long after They triedFreddy and the bandbecame famous, they visited Britain on a brief tour. Fans showed their devotion by waiting for hours to get tickets for their concerts . Freddy was now quite confident when he went into a concert hall. He enjoyed singing and all the congratulations afterwards! His most exciting invitation was to perform on a TV programme called Top of pops. He had to go to London, wear an expensive suit and give a performance to a TV camera. It felt very strange. But as soon as the programme was over, the telephones which were in th times. Most ancient festivals would celebrate the ende same room started ringing. Everybody was asking wh of colden they could see Freddy and his band again. They wumn.ere truly stars. Freddy and his b had caught animals.and could not go out anywherout being followed. Even when they wor to find, ese sunglasses or beards people recognized them. Fans found them even when they went intotoilet. to hide in the reading rooms of libraries, but it was useless. Someone was always there! Their personal life was regularly discussed by people who did not know them but talked as if they close friends. At last feeling very upset and sensitive, Freddy and his band realized that they must leave the country before it became too painful for them. So they left Britain, to which they were never to return, and went back to the lake. 必修三 Unit 1 Festivals andcelebrations estivals and celebrations of all kinds have been held everywhere since ancient weather,planting in spring and harvest in aut Sometimes Then things went wrong. celebrations would be held after hunters At that te withime people would starve if food was difficultpecially during the cold winter months. Todays festivals have many origins, somereligious, some seasonal, and some for special people or events. estivalsof the Dead Some festivals are held to honour the dead or satisfy the ancestors, who might return either to help or to do harm. For the Japanese festival Obon, people should go to clean graves and light incense in memory of their ancestors. They also light lamps and play music because they think that this will lead the ancestors back to earth. In Mexico, people celebrate the Day of the Dead in early Novemver. On this important feast day, people eat food in the shape of skulls and cakes with bones on them. They offer food, flowers and gifts to the dead. The Western holiday Halloween also had its origin in old beliefs about the return of the spirits of dead people. It is now a childrens festival, when they can dress up an go to their neighbours homes to ask for sweets. If the neighbours do not give any sweers, the children might play a trick on them. etivalsto Honour People estivals can also be held to honour famous people. The Dragon Boat Festival in China honours the famous ancient poet, Qu Yuan. In the USA, Columbus Day is in memory of the arrival of Christopher Columbus in the New World. India has a national festival on October 2 to honour Mohandas Gandhi, the leader who helped gain India independece from Britain. Harvest estivals Harvest and Thanksgiving festival can be very happy events. People are grateful because their food is gathered for the winter and the agricultural work is over. In European countries, people will usually decorate churches and town halls with flowers and fruit, and will get together to have meals. Some people might win awards for their farm produce, like the biggest watermelon or the most handsome rooster. China and Japan have mid-autumn festivals, when people admire the moon and in China, enjoy mooncakes. pring estivals The most energetic and important festivals are te ones that look forward to the end of winter and to the coming of spring. At the Spring Festival in China, people eat dumpings ifsh and meat and may give children lucky money in red paper. There are dragon dances and carnivals , and families celebrate the Lunar New Year together. Some Western countries have very exciting carnicals, which take place forty days before Easter, usually in February. These carnivals might include parades, dancing in the streets day and night, loud music and colourful clothing of all kinds. Easter is an important religious and social festival for Chiristians around the world. It celebrates the return of Jesus from the dead and the coming of spring and new life. Japans Cherry Blossom Festical happens a little later. The country, coveredwith cherry tree flowers, looks as though it is covered with pink snow. People love to get together to eat, drink and have fun with each other. Festivals let us enjoy life, be proud of our customs and forget ou work for a little while.A Sad Love Story Li Fang was heart-broken. It was Valetine Day and Hu Jin had said she would meet him at the coffee shop after work. But she didn turn up. She could be with her friends right now laughing at him. She said she would be there at seven o clock, and he thought she would keep her word. He had looked forward to meeting her all day, and now he was alon with his roses and chocolates, like a fool. Well, he ws not going to hold his breath for her to apologize. He would

all of them were killed,some were taken to Britain to improve the environment of the beautiful park which belonged to the Duke of Bedford.He liked them so much that he took them all the way from China to Britain.The Milu deer liked the cool,wet weather in England and their number increased year by year.As a result,when in 1985 the government of China wanted to reintroduce the Milu deer,the Duke of Bedford was happy to help.The first deer came back to China to the Nanhaizi Milu Park 20 kilometers south of Beijing and the centre in Dafeng,Jingsu Province.The deer centainly seem happy to be back in China because their numbers have grown rapidly.There are now so many of them that a new park has been opened for them in Hebei Province.At the moment the Milu deer live in centres where they are being well protected and care for .It is hoped that one day there will be enough animals to let them live in the wild again.So Britain helped China by bringing back an animal that had disappeared from its homeland.This is a good example of friendship and understanding between these two countries. Unit 5 The and that wasn’tHave you ever wanted to be part of a band as a famous singer or musicians? Have you ever dreamed of playing in front of thousands of people at a concert, at which everyone is clapping and appreciating your music? Do you sing Karaoke and pretend you are a famous singer like Song Zuying or Liu Huan? To be honest, a lot of people attach great importance to becoming rich and famous. But just now do people form a band? Many musicians meet and form a band because they like to write and play their own music.They may start as a group of high-school students, for whom practising their music in someones house is the first step to fame.Sometimes they may play to passers-by in the street or subway so that they can earn some extra money for themselves or to pay for their instruments. Later they may giv groups.e performances in pubs or clubs, for which they are paid in cash. Of course they hope to make records in a studio and sell millions of copies to become millionaires! However, thericians. Howeve was one band that started in a different way. It was called the Monkees and began as a TV show. The musicians were to play jokes on each other as well as play music, most of which was based loosely on the Beatles. The TV organizer had planned to find four musicians who could act as well as sing. They put an advertisement in a newspaper looking for rock musicians, but they could only find one who was good enough.They had to use actors for the other three members of theband. As some of these actors could not sing well enough, they had to rely on other musicians to help them. So during the broadcasts they just pretended to sing. Anyhow their performances were humorous enough to be copied by other They were so popular that their fans formed clubs in order to get more familiar with them. Each week on TV, the Monkees would play and sing songs written by other muser, after a year or so in which they became more serious about their work, the Monkees started to play and sing their own songs like a real band. Then they produced their own records and started touring and playing their own music. In the USA they became even more popular than the Beatles and sold even more records. The band broke up about 1970, but happily they reunited in the mid-1980s. They produced a new record in 1996, with which they celebrated their former time as a real band. Freddy the frog(Ⅱ)Not long after They triedFreddy and the bandbecame famous, they visited Britain on a brief tour. Fans showed their devotion by waiting for hours to get tickets for their concerts . Freddy was now quite confident when he went into a concert hall. He enjoyed singing and all the congratulations afterwards! His most exciting invitation was to perform on a TV programme called Top of pops. He had to go to London, wear an expensive suit and give a performance to a TV camera. It felt very strange. But as soon as the programme was over, the telephones which were in th times. Most ancient festivals would celebrate the ende same room started ringing. Everybody was asking wh of colden they could see Freddy and his band again. They wumn.ere truly stars. Freddy and his b had caught animals.and could not go out anywherout being followed. Even when they wor to find, ese sunglasses or beards people recognized them. Fans found them even when they went intotoilet. to hide in the reading rooms of libraries, but it was useless. Someone was always there! Their personal life was regularly discussed by people who did not know them but talked as if they close friends. At last feeling very upset and sensitive, Freddy and his band realized that they must leave the country before it became too painful for them. So they left Britain, to which they were never to return, and went back to the lake. 必修三 Unit 1 Festivals andcelebrations estivals and celebrations of all kinds have been held everywhere since ancient weather,planting in spring and harvest in aut Sometimes Then things went wrong. celebrations would be held after hunters At that te withime people would starve if food was difficultpecially during the cold winter months. Todays festivals have many origins, somereligious, some seasonal, and some for special people or events. estivalsof the Dead Some festivals are held to honour the dead or satisfy the ancestors, who might return either to help or to do harm. For the Japanese festival Obon, people should go to clean graves and light incense in memory of their ancestors. They also light lamps and play music because they think that this will lead the ancestors back to earth. In Mexico, people celebrate the Day of the Dead in early Novemver. On this important feast day, people eat food in the shape of skulls and cakes with bones on them. They offer food, flowers and gifts to the dead. The Western holiday Halloween also had its origin in old beliefs about the return of the spirits of dead people. It is now a childrens festival, when they can dress up an go to their neighbours homes to ask for sweets. If the neighbours do not give any sweers, the children might play a trick on them. etivalsto Honour People estivals can also be held to honour famous people. The Dragon Boat Festival in China honours the famous ancient poet, Qu Yuan. In the USA, Columbus Day is in memory of the arrival of Christopher Columbus in the New World. India has a national festival on October 2 to honour Mohandas Gandhi, the leader who helped gain India independece from Britain. Harvest estivals Harvest and Thanksgiving festival can be very happy events. People are grateful because their food is gathered for the winter and the agricultural work is over. In European countries, people will usually decorate churches and town halls with flowers and fruit, and will get together to have meals. Some people might win awards for their farm produce, like the biggest watermelon or the most handsome rooster. China and Japan have mid-autumn festivals, when people admire the moon and in China, enjoy mooncakes. pring estivals The most energetic and important festivals are te ones that look forward to the end of winter and to the coming of spring. At the Spring Festival in China, people eat dumpings ifsh and meat and may give children lucky money in red paper. There are dragon dances and carnivals , and families celebrate the Lunar New Year together. Some Western countries have very exciting carnicals, which take place forty days before Easter, usually in February. These carnivals might include parades, dancing in the streets day and night, loud music and colourful clothing of all kinds. Easter is an important religious and social festival for Chiristians around the world. It celebrates the return of Jesus from the dead and the coming of spring and new life. Japans Cherry Blossom Festical happens a little later. The country, coveredwith cherry tree flowers, looks as though it is covered with pink snow. People love to get together to eat, drink and have fun with each other. Festivals let us enjoy life, be proud of our customs and forget ou work for a little while.A Sad Love Story Li Fang was heart-broken. It was Valetine Day and Hu Jin had said she would meet him at the coffee shop after work. But she didn turn up. She could be with her friends right now laughing at him. She said she would be there at seven o clock, and he thought she would keep her word. He had looked forward to meeting her all day, and now he was alon with his roses and chocolates, like a fool. Well, he ws not going to hold his breath for her to apologize. He would *出货单模糊不清

*在没有点收之前,产品上了货柜

*搬运工快速点收自己送来的产品,并留下出货单 *不让营业员仔细点收 *产品进入店面时,不通知店员

*搬运工快速给店员或店长免费样品,施小恩小惠 *企图威胁检查他的店员 *店员私自向车间订货

*店员对她的工作不快或对公司强烈不满 *员工有不寻常的财务压力 (2)订货和验收不当造成的损耗

*应该订货的产品未订货,而不该订货的却订了 *没有验收品名、个数、品质、有效期、标签 *忘记将验收好的产品上架 解决的方案

----订货要适量,但一段时间要有意识多订一些数目,以提高营业额 ----订货前,要严格检查存货量和卖出量 ----参考以前的订单

----单笔大订单,应要追踪情况 ----核对送货的出货单

----问题产品一律拒收,拒收产品应写明原因并同时签下送货和店长的名字

all of them were killed,some were taken to Britain to improve the environment of the beautiful park which belonged to the Duke of Bedford.He liked them so much that he took them all the way from China to Britain.The Milu deer liked the cool,wet weather in England and their number increased year by year.As a result,when in 1985 the government of China wanted to reintroduce the Milu deer,the Duke of Bedford was happy to help.The first deer came back to China to the Nanhaizi Milu Park 20 kilometers south of Beijing and the centre in Dafeng,Jingsu Province.The deer centainly seem happy to be back in China because their numbers have grown rapidly.There are now so many of them that a new park has been opened for them in Hebei Province.At the moment the Milu deer live in centres where they are being well protected and care for .It is hoped that one day there will be enough animals to let them live in the wild again.So Britain helped China by bringing back an animal that had disappeared from its homeland.This is a good example of friendship and understanding between these two countries. Unit 5 The and that wasn’tHave you ever wanted to be part of a band as a famous singer or musicians? Have you ever dreamed of playing in front of thousands of people at a concert, at which everyone is clapping and appreciating your music? Do you sing Karaoke and pretend you are a famous singer like Song Zuying or Liu Huan? To be honest, a lot of people attach great importance to becoming rich and famous. But just now do people form a band? Many musicians meet and form a band because they like to write and play their own music.They may start as a group of high-school students, for whom practising their music in someones house is the first step to fame.Sometimes they may play to passers-by in the street or subway so that they can earn some extra money for themselves or to pay for their instruments. Later they may giv groups.e performances in pubs or clubs, for which they are paid in cash. Of course they hope to make records in a studio and sell millions of copies to become millionaires! However, thericians. Howeve was one band that started in a different way. It was called the Monkees and began as a TV show. The musicians were to play jokes on each other as well as play music, most of which was based loosely on the Beatles. The TV organizer had planned to find four musicians who could act as well as sing. They put an advertisement in a newspaper looking for rock musicians, but they could only find one who was good enough.They had to use actors for the other three members of theband. As some of these actors could not sing well enough, they had to rely on other musicians to help them. So during the broadcasts they just pretended to sing. Anyhow their performances were humorous enough to be copied by other They were so popular that their fans formed clubs in order to get more familiar with them. Each week on TV, the Monkees would play and sing songs written by other muser, after a year or so in which they became more serious about their work, the Monkees started to play and sing their own songs like a real band. Then they produced their own records and started touring and playing their own music. In the USA they became even more popular than the Beatles and sold even more records. The band broke up about 1970, but happily they reunited in the mid-1980s. They produced a new record in 1996, with which they celebrated their former time as a real band. Freddy the frog(Ⅱ)Not long after They triedFreddy and the bandbecame famous, they visited Britain on a brief tour. Fans showed their devotion by waiting for hours to get tickets for their concerts . Freddy was now quite confident when he went into a concert hall. He enjoyed singing and all the congratulations afterwards! His most exciting invitation was to perform on a TV programme called Top of pops. He had to go to London, wear an expensive suit and give a performance to a TV camera. It felt very strange. But as soon as the programme was over, the telephones which were in th times. Most ancient festivals would celebrate the ende same room started ringing. Everybody was asking wh of colden they could see Freddy and his band again. They wumn.ere truly stars. Freddy and his b had caught animals.and could not go out anywherout being followed. Even when they wor to find, ese sunglasses or beards people recognized them. Fans found them even when they went intotoilet. to hide in the reading rooms of libraries, but it was useless. Someone was always there! Their personal life was regularly discussed by people who did not know them but talked as if they close friends. At last feeling very upset and sensitive, Freddy and his band realized that they must leave the country before it became too painful for them. So they left Britain, to which they were never to return, and went back to the lake. 必修三 Unit 1 Festivals andcelebrations estivals and celebrations of all kinds have been held everywhere since ancient weather,planting in spring and harvest in aut Sometimes Then things went wrong. celebrations would be held after hunters At that te withime people would starve if food was difficultpecially during the cold winter months. Todays festivals have many origins, somereligious, some seasonal, and some for special people or events. estivalsof the Dead Some festivals are held to honour the dead or satisfy the ancestors, who might return either to help or to do harm. For the Japanese festival Obon, people should go to clean graves and light incense in memory of their ancestors. They also light lamps and play music because they think that this will lead the ancestors back to earth. In Mexico, people celebrate the Day of the Dead in early Novemver. On this important feast day, people eat food in the shape of skulls and cakes with bones on them. They offer food, flowers and gifts to the dead. The Western holiday Halloween also had its origin in old beliefs about the return of the spirits of dead people. It is now a childrens festival, when they can dress up an go to their neighbours homes to ask for sweets. If the neighbours do not give any sweers, the children might play a trick on them. etivalsto Honour People estivals can also be held to honour famous people. The Dragon Boat Festival in China honours the famous ancient poet, Qu Yuan. In the USA, Columbus Day is in memory of the arrival of Christopher Columbus in the New World. India has a national festival on October 2 to honour Mohandas Gandhi, the leader who helped gain India independece from Britain. Harvest estivals Harvest and Thanksgiving festival can be very happy events. People are grateful because their food is gathered for the winter and the agricultural work is over. In European countries, people will usually decorate churches and town halls with flowers and fruit, and will get together to have meals. Some people might win awards for their farm produce, like the biggest watermelon or the most handsome rooster. China and Japan have mid-autumn festivals, when people admire the moon and in China, enjoy mooncakes. pring estivals The most energetic and important festivals are te ones that look forward to the end of winter and to the coming of spring. At the Spring Festival in China, people eat dumpings ifsh and meat and may give children lucky money in red paper. There are dragon dances and carnivals , and families celebrate the Lunar New Year together. Some Western countries have very exciting carnicals, which take place forty days before Easter, usually in February. These carnivals might include parades, dancing in the streets day and night, loud music and colourful clothing of all kinds. Easter is an important religious and social festival for Chiristians around the world. It celebrates the return of Jesus from the dead and the coming of spring and new life. Japans Cherry Blossom Festical happens a little later. The country, coveredwith cherry tree flowers, looks as though it is covered with pink snow. People love to get together to eat, drink and have fun with each other. Festivals let us enjoy life, be proud of our customs and forget ou work for a little while.A Sad Love Story Li Fang was heart-broken. It was Valetine Day and Hu Jin had said she would meet him at the coffee shop after work. But she didn turn up. She could be with her friends right now laughing at him. She said she would be there at seven o clock, and he thought she would keep her word. He had looked forward to meeting her all day, and now he was alon with his roses and chocolates, like a fool. Well, he ws not going to hold his breath for her to apologize. He would

all of them were killed,some were taken to Britain to improve the environment of the beautiful park which belonged to the Duke of Bedford.He liked them so much that he took them all the way from China to Britain.The Milu deer liked the cool,wet weather in England and their number increased year by year.As a result,when in 1985 the government of China wanted to reintroduce the Milu deer,the Duke of Bedford was happy to help.The first deer came back to China to the Nanhaizi Milu Park 20 kilometers south of Beijing and the centre in Dafeng,Jingsu Province.The deer centainly seem happy to be back in China because their numbers have grown rapidly.There are now so many of them that a new park has been opened for them in Hebei Province.At the moment the Milu deer live in centres where they are being well protected and care for .It is hoped that one day there will be enough animals to let them live in the wild again.So Britain helped China by bringing back an animal that had disappeared from its homeland.This is a good example of friendship and understanding between these two countries. Unit 5 The and that wasn’tHave you ever wanted to be part of a band as a famous singer or musicians? Have you ever dreamed of playing in front of thousands of people at a concert, at which everyone is clapping and appreciating your music? Do you sing Karaoke and pretend you are a famous singer like Song Zuying or Liu Huan? To be honest, a lot of people attach great importance to becoming rich and famous. But just now do people form a band? Many musicians meet and form a band because they like to write and play their own music.They may start as a group of high-school students, for whom practising their music in someones house is the first step to fame.Sometimes they may play to passers-by in the street or subway so that they can earn some extra money for themselves or to pay for their instruments. Later they may giv groups.e performances in pubs or clubs, for which they are paid in cash. Of course they hope to make records in a studio and sell millions of copies to become millionaires! However, thericians. Howeve was one band that started in a different way. It was called the Monkees and began as a TV show. The musicians were to play jokes on each other as well as play music, most of which was based loosely on the Beatles. The TV organizer had planned to find four musicians who could act as well as sing. They put an advertisement in a newspaper looking for rock musicians, but they could only find one who was good enough.They had to use actors for the other three members of theband. As some of these actors could not sing well enough, they had to rely on other musicians to help them. So during the broadcasts they just pretended to sing. Anyhow their performances were humorous enough to be copied by other They were so popular that their fans formed clubs in order to get more familiar with them. Each week on TV, the Monkees would play and sing songs written by other muser, after a year or so in which they became more serious about their work, the Monkees started to play and sing their own songs like a real band. Then they produced their own records and started touring and playing their own music. In the USA they became even more popular than the Beatles and sold even more records. The band broke up about 1970, but happily they reunited in the mid-1980s. They produced a new record in 1996, with which they celebrated their former time as a real band. Freddy the frog(Ⅱ)Not long after They triedFreddy and the bandbecame famous, they visited Britain on a brief tour. Fans showed their devotion by waiting for hours to get tickets for their concerts . Freddy was now quite confident when he went into a concert hall. He enjoyed singing and all the congratulations afterwards! His most exciting invitation was to perform on a TV programme called Top of pops. He had to go to London, wear an expensive suit and give a performance to a TV camera. It felt very strange. But as soon as the programme was over, the telephones which were in th times. Most ancient festivals would celebrate the ende same room started ringing. Everybody was asking wh of colden they could see Freddy and his band again. They wumn.ere truly stars. Freddy and his b had caught animals.and could not go out anywherout being followed. Even when they wor to find, ese sunglasses or beards people recognized them. Fans found them even when they went intotoilet. to hide in the reading rooms of libraries, but it was useless. Someone was always there! Their personal life was regularly discussed by people who did not know them but talked as if they close friends. At last feeling very upset and sensitive, Freddy and his band realized that they must leave the country before it became too painful for them. So they left Britain, to which they were never to return, and went back to the lake. 必修三 Unit 1 Festivals andcelebrations estivals and celebrations of all kinds have been held everywhere since ancient weather,planting in spring and harvest in aut Sometimes Then things went wrong. celebrations would be held after hunters At that te withime people would starve if food was difficultpecially during the cold winter months. Todays festivals have many origins, somereligious, some seasonal, and some for special people or events. estivalsof the Dead Some festivals are held to honour the dead or satisfy the ancestors, who might return either to help or to do harm. For the Japanese festival Obon, people should go to clean graves and light incense in memory of their ancestors. They also light lamps and play music because they think that this will lead the ancestors back to earth. In Mexico, people celebrate the Day of the Dead in early Novemver. On this important feast day, people eat food in the shape of skulls and cakes with bones on them. They offer food, flowers and gifts to the dead. The Western holiday Halloween also had its origin in old beliefs about the return of the spirits of dead people. It is now a childrens festival, when they can dress up an go to their neighbours homes to ask for sweets. If the neighbours do not give any sweers, the children might play a trick on them. etivalsto Honour People estivals can also be held to honour famous people. The Dragon Boat Festival in China honours the famous ancient poet, Qu Yuan. In the USA, Columbus Day is in memory of the arrival of Christopher Columbus in the New World. India has a national festival on October 2 to honour Mohandas Gandhi, the leader who helped gain India independece from Britain. Harvest estivals Harvest and Thanksgiving festival can be very happy events. People are grateful because their food is gathered for the winter and the agricultural work is over. In European countries, people will usually decorate churches and town halls with flowers and fruit, and will get together to have meals. Some people might win awards for their farm produce, like the biggest watermelon or the most handsome rooster. China and Japan have mid-autumn festivals, when people admire the moon and in China, enjoy mooncakes. pring estivals The most energetic and important festivals are te ones that look forward to the end of winter and to the coming of spring. At the Spring Festival in China, people eat dumpings ifsh and meat and may give children lucky money in red paper. There are dragon dances and carnivals , and families celebrate the Lunar New Year together. Some Western countries have very exciting carnicals, which take place forty days before Easter, usually in February. These carnivals might include parades, dancing in the streets day and night, loud music and colourful clothing of all kinds. Easter is an important religious and social festival for Chiristians around the world. It celebrates the return of Jesus from the dead and the coming of spring and new life. Japans Cherry Blossom Festical happens a little later. The country, coveredwith cherry tree flowers, looks as though it is covered with pink snow. People love to get together to eat, drink and have fun with each other. Festivals let us enjoy life, be proud of our customs and forget ou work for a little while.A Sad Love Story Li Fang was heart-broken. It was Valetine Day and Hu Jin had said she would meet him at the coffee shop after work. But she didn turn up. She could be with her friends right now laughing at him. She said she would be there at seven o clock, and he thought she would keep her word. He had looked forward to meeting her all day, and now he was alon with his roses and chocolates, like a fool. Well, he ws not going to hold his breath for her to apologize. He would ----暂时没有出货单的产品,必须记下产品的名称数目,以便日后核对

(3)退货处理不当造成的损耗 *面包、西饼的保质期已过的必须退货 *脏、破损的产品必须退货

*没有订货而送到的(除新产品,有通知外)必须退货 *退货单要和实际数目相符,一起送到总部,不能私自处理 *对由人员故意损坏而造成的退货,要追究当事人责任 (4)商品被顾客偷窃的损耗 *顾客带大型的包进店 *顾客携带物品离店,没有付钱 *顾客边走边吃,不付钱

*顾客数人一起进店购物,掩护偷窃

遇到以上情况,店员应随时注意,主动上前服务,以降低偷窃机会 (5)作业错误的损耗 *其他营业调货产品没有记录 *对顾客的赔偿没有记录 *对顾客的优惠没有记录 *临时退、换货没有记录 *促销商品没有记录

*自身用的各类易损耗品没有记录(如扫帚、抹布等) (6)抢劫而造成的损耗

all of them were killed,some were taken to Britain to improve the environment of the beautiful park which belonged to the Duke of Bedford.He liked them so much that he took them all the way from China to Britain.The Milu deer liked the cool,wet weather in England and their number increased year by year.As a result,when in 1985 the government of China wanted to reintroduce the Milu deer,the Duke of Bedford was happy to help.The first deer came back to China to the Nanhaizi Milu Park 20 kilometers south of Beijing and the centre in Dafeng,Jingsu Province.The deer centainly seem happy to be back in China because their numbers have grown rapidly.There are now so many of them that a new park has been opened for them in Hebei Province.At the moment the Milu deer live in centres where they are being well protected and care for .It is hoped that one day there will be enough animals to let them live in the wild again.So Britain helped China by bringing back an animal that had disappeared from its homeland.This is a good example of friendship and understanding between these two countries. Unit 5 The and that wasn’tHave you ever wanted to be part of a band as a famous singer or musicians? Have you ever dreamed of playing in front of thousands of people at a concert, at which everyone is clapping and appreciating your music? Do you sing Karaoke and pretend you are a famous singer like Song Zuying or Liu Huan? To be honest, a lot of people attach great importance to becoming rich and famous. But just now do people form a band? Many musicians meet and form a band because they like to write and play their own music.They may start as a group of high-school students, for whom practising their music in someones house is the first step to fame.Sometimes they may play to passers-by in the street or subway so that they can earn some extra money for themselves or to pay for their instruments. Later they may giv groups.e performances in pubs or clubs, for which they are paid in cash. Of course they hope to make records in a studio and sell millions of copies to become millionaires! However, thericians. Howeve was one band that started in a different way. It was called the Monkees and began as a TV show. The musicians were to play jokes on each other as well as play music, most of which was based loosely on the Beatles. The TV organizer had planned to find four musicians who could act as well as sing. They put an advertisement in a newspaper looking for rock musicians, but they could only find one who was good enough.They had to use actors for the other three members of theband. As some of these actors could not sing well enough, they had to rely on other musicians to help them. So during the broadcasts they just pretended to sing. Anyhow their performances were humorous enough to be copied by other They were so popular that their fans formed clubs in order to get more familiar with them. Each week on TV, the Monkees would play and sing songs written by other muser, after a year or so in which they became more serious about their work, the Monkees started to play and sing their own songs like a real band. Then they produced their own records and started touring and playing their own music. In the USA they became even more popular than the Beatles and sold even more records. The band broke up about 1970, but happily they reunited in the mid-1980s. They produced a new record in 1996, with which they celebrated their former time as a real band. Freddy the frog(Ⅱ)Not long after They triedFreddy and the bandbecame famous, they visited Britain on a brief tour. Fans showed their devotion by waiting for hours to get tickets for their concerts . Freddy was now quite confident when he went into a concert hall. He enjoyed singing and all the congratulations afterwards! His most exciting invitation was to perform on a TV programme called Top of pops. He had to go to London, wear an expensive suit and give a performance to a TV camera. It felt very strange. But as soon as the programme was over, the telephones which were in th times. Most ancient festivals would celebrate the ende same room started ringing. Everybody was asking wh of colden they could see Freddy and his band again. They wumn.ere truly stars. Freddy and his b had caught animals.and could not go out anywherout being followed. Even when they wor to find, ese sunglasses or beards people recognized them. Fans found them even when they went intotoilet. to hide in the reading rooms of libraries, but it was useless. Someone was always there! Their personal life was regularly discussed by people who did not know them but talked as if they close friends. At last feeling very upset and sensitive, Freddy and his band realized that they must leave the country before it became too painful for them. So they left Britain, to which they were never to return, and went back to the lake. 必修三 Unit 1 Festivals andcelebrations estivals and celebrations of all kinds have been held everywhere since ancient weather,planting in spring and harvest in aut Sometimes Then things went wrong. celebrations would be held after hunters At that te withime people would starve if food was difficultpecially during the cold winter months. Todays festivals have many origins, somereligious, some seasonal, and some for special people or events. estivalsof the Dead Some festivals are held to honour the dead or satisfy the ancestors, who might return either to help or to do harm. For the Japanese festival Obon, people should go to clean graves and light incense in memory of their ancestors. They also light lamps and play music because they think that this will lead the ancestors back to earth. In Mexico, people celebrate the Day of the Dead in early Novemver. On this important feast day, people eat food in the shape of skulls and cakes with bones on them. They offer food, flowers and gifts to the dead. The Western holiday Halloween also had its origin in old beliefs about the return of the spirits of dead people. It is now a childrens festival, when they can dress up an go to their neighbours homes to ask for sweets. If the neighbours do not give any sweers, the children might play a trick on them. etivalsto Honour People estivals can also be held to honour famous people. The Dragon Boat Festival in China honours the famous ancient poet, Qu Yuan. In the USA, Columbus Day is in memory of the arrival of Christopher Columbus in the New World. India has a national festival on October 2 to honour Mohandas Gandhi, the leader who helped gain India independece from Britain. Harvest estivals Harvest and Thanksgiving festival can be very happy events. People are grateful because their food is gathered for the winter and the agricultural work is over. In European countries, people will usually decorate churches and town halls with flowers and fruit, and will get together to have meals. Some people might win awards for their farm produce, like the biggest watermelon or the most handsome rooster. China and Japan have mid-autumn festivals, when people admire the moon and in China, enjoy mooncakes. pring estivals The most energetic and important festivals are te ones that look forward to the end of winter and to the coming of spring. At the Spring Festival in China, people eat dumpings ifsh and meat and may give children lucky money in red paper. There are dragon dances and carnivals , and families celebrate the Lunar New Year together. Some Western countries have very exciting carnicals, which take place forty days before Easter, usually in February. These carnivals might include parades, dancing in the streets day and night, loud music and colourful clothing of all kinds. Easter is an important religious and social festival for Chiristians around the world. It celebrates the return of Jesus from the dead and the coming of spring and new life. Japans Cherry Blossom Festical happens a little later. The country, coveredwith cherry tree flowers, looks as though it is covered with pink snow. People love to get together to eat, drink and have fun with each other. Festivals let us enjoy life, be proud of our customs and forget ou work for a little while.A Sad Love Story Li Fang was heart-broken. It was Valetine Day and Hu Jin had said she would meet him at the coffee shop after work. But she didn turn up. She could be with her friends right now laughing at him. She said she would be there at seven o clock, and he thought she would keep her word. He had looked forward to meeting her all day, and now he was alon with his roses and chocolates, like a fool. Well, he ws not going to hold his breath for her to apologize. He would

all of them were killed,some were taken to Britain to improve the environment of the beautiful park which belonged to the Duke of Bedford.He liked them so much that he took them all the way from China to Britain.The Milu deer liked the cool,wet weather in England and their number increased year by year.As a result,when in 1985 the government of China wanted to reintroduce the Milu deer,the Duke of Bedford was happy to help.The first deer came back to China to the Nanhaizi Milu Park 20 kilometers south of Beijing and the centre in Dafeng,Jingsu Province.The deer centainly seem happy to be back in China because their numbers have grown rapidly.There are now so many of them that a new park has been opened for them in Hebei Province.At the moment the Milu deer live in centres where they are being well protected and care for .It is hoped that one day there will be enough animals to let them live in the wild again.So Britain helped China by bringing back an animal that had disappeared from its homeland.This is a good example of friendship and understanding between these two countries. Unit 5 The and that wasn’tHave you ever wanted to be part of a band as a famous singer or musicians? Have you ever dreamed of playing in front of thousands of people at a concert, at which everyone is clapping and appreciating your music? Do you sing Karaoke and pretend you are a famous singer like Song Zuying or Liu Huan? To be honest, a lot of people attach great importance to becoming rich and famous. But just now do people form a band? Many musicians meet and form a band because they like to write and play their own music.They may start as a group of high-school students, for whom practising their music in someones house is the first step to fame.Sometimes they may play to passers-by in the street or subway so that they can earn some extra money for themselves or to pay for their instruments. Later they may giv groups.e performances in pubs or clubs, for which they are paid in cash. Of course they hope to make records in a studio and sell millions of copies to become millionaires! However, thericians. Howeve was one band that started in a different way. It was called the Monkees and began as a TV show. The musicians were to play jokes on each other as well as play music, most of which was based loosely on the Beatles. The TV organizer had planned to find four musicians who could act as well as sing. They put an advertisement in a newspaper looking for rock musicians, but they could only find one who was good enough.They had to use actors for the other three members of theband. As some of these actors could not sing well enough, they had to rely on other musicians to help them. So during the broadcasts they just pretended to sing. Anyhow their performances were humorous enough to be copied by other They were so popular that their fans formed clubs in order to get more familiar with them. Each week on TV, the Monkees would play and sing songs written by other muser, after a year or so in which they became more serious about their work, the Monkees started to play and sing their own songs like a real band. Then they produced their own records and started touring and playing their own music. In the USA they became even more popular than the Beatles and sold even more records. The band broke up about 1970, but happily they reunited in the mid-1980s. They produced a new record in 1996, with which they celebrated their former time as a real band. Freddy the frog(Ⅱ)Not long after They triedFreddy and the bandbecame famous, they visited Britain on a brief tour. Fans showed their devotion by waiting for hours to get tickets for their concerts . Freddy was now quite confident when he went into a concert hall. He enjoyed singing and all the congratulations afterwards! His most exciting invitation was to perform on a TV programme called Top of pops. He had to go to London, wear an expensive suit and give a performance to a TV camera. It felt very strange. But as soon as the programme was over, the telephones which were in th times. Most ancient festivals would celebrate the ende same room started ringing. Everybody was asking wh of colden they could see Freddy and his band again. They wumn.ere truly stars. Freddy and his b had caught animals.and could not go out anywherout being followed. Even when they wor to find, ese sunglasses or beards people recognized them. Fans found them even when they went intotoilet. to hide in the reading rooms of libraries, but it was useless. Someone was always there! Their personal life was regularly discussed by people who did not know them but talked as if they close friends. At last feeling very upset and sensitive, Freddy and his band realized that they must leave the country before it became too painful for them. So they left Britain, to which they were never to return, and went back to the lake. 必修三 Unit 1 Festivals andcelebrations estivals and celebrations of all kinds have been held everywhere since ancient weather,planting in spring and harvest in aut Sometimes Then things went wrong. celebrations would be held after hunters At that te withime people would starve if food was difficultpecially during the cold winter months. Todays festivals have many origins, somereligious, some seasonal, and some for special people or events. estivalsof the Dead Some festivals are held to honour the dead or satisfy the ancestors, who might return either to help or to do harm. For the Japanese festival Obon, people should go to clean graves and light incense in memory of their ancestors. They also light lamps and play music because they think that this will lead the ancestors back to earth. In Mexico, people celebrate the Day of the Dead in early Novemver. On this important feast day, people eat food in the shape of skulls and cakes with bones on them. They offer food, flowers and gifts to the dead. The Western holiday Halloween also had its origin in old beliefs about the return of the spirits of dead people. It is now a childrens festival, when they can dress up an go to their neighbours homes to ask for sweets. If the neighbours do not give any sweers, the children might play a trick on them. etivalsto Honour People estivals can also be held to honour famous people. The Dragon Boat Festival in China honours the famous ancient poet, Qu Yuan. In the USA, Columbus Day is in memory of the arrival of Christopher Columbus in the New World. India has a national festival on October 2 to honour Mohandas Gandhi, the leader who helped gain India independece from Britain. Harvest estivals Harvest and Thanksgiving festival can be very happy events. People are grateful because their food is gathered for the winter and the agricultural work is over. In European countries, people will usually decorate churches and town halls with flowers and fruit, and will get together to have meals. Some people might win awards for their farm produce, like the biggest watermelon or the most handsome rooster. China and Japan have mid-autumn festivals, when people admire the moon and in China, enjoy mooncakes. pring estivals The most energetic and important festivals are te ones that look forward to the end of winter and to the coming of spring. At the Spring Festival in China, people eat dumpings ifsh and meat and may give children lucky money in red paper. There are dragon dances and carnivals , and families celebrate the Lunar New Year together. Some Western countries have very exciting carnicals, which take place forty days before Easter, usually in February. These carnivals might include parades, dancing in the streets day and night, loud music and colourful clothing of all kinds. Easter is an important religious and social festival for Chiristians around the world. It celebrates the return of Jesus from the dead and the coming of spring and new life. Japans Cherry Blossom Festical happens a little later. The country, coveredwith cherry tree flowers, looks as though it is covered with pink snow. People love to get together to eat, drink and have fun with each other. Festivals let us enjoy life, be proud of our customs and forget ou work for a little while.A Sad Love Story Li Fang was heart-broken. It was Valetine Day and Hu Jin had said she would meet him at the coffee shop after work. But she didn turn up. She could be with her friends right now laughing at him. She said she would be there at seven o clock, and he thought she would keep her word. He had looked forward to meeting her all day, and now he was alon with his roses and chocolates, like a fool. Well, he ws not going to hold his breath for her to apologize. He would 防止抢劫是夜间营业的必知事项 *店面要明亮

*收银机仅保持一定的现金 *夜间灯光要开亮 *保持警觉性

发生抢劫,应注意事项 *听从劫匪指示 *保持冷静、不惊慌

*仔细观察劫匪特征:年龄、性别、外观、服色、衣着、高度(车子、车牌等)

*事后第一时间报警,维护保持现场,对在场的人,作好劫匪抢劫过程的笔录

*同时通知上级(不要越级通知),暂停营业,张贴内部调整之通告 *静待警方和上级的意见 (7)意外事件造成的损耗 *火灾 *水灾 *风灾 *停电 *打架、斗殴 *人员意外受伤

发生以上之情况,店长应汇报直接上级后,再找相关人员解决问题

all of them were killed,some were taken to Britain to improve the environment of the beautiful park which belonged to the Duke of Bedford.He liked them so much that he took them all the way from China to Britain.The Milu deer liked the cool,wet weather in England and their number increased year by year.As a result,when in 1985 the government of China wanted to reintroduce the Milu deer,the Duke of Bedford was happy to help.The first deer came back to China to the Nanhaizi Milu Park 20 kilometers south of Beijing and the centre in Dafeng,Jingsu Province.The deer centainly seem happy to be back in China because their numbers have grown rapidly.There are now so many of them that a new park has been opened for them in Hebei Province.At the moment the Milu deer live in centres where they are being well protected and care for .It is hoped that one day there will be enough animals to let them live in the wild again.So Britain helped China by bringing back an animal that had disappeared from its homeland.This is a good example of friendship and understanding between these two countries. Unit 5 The and that wasn’tHave you ever wanted to be part of a band as a famous singer or musicians? Have you ever dreamed of playing in front of thousands of people at a concert, at which everyone is clapping and appreciating your music? Do you sing Karaoke and pretend you are a famous singer like Song Zuying or Liu Huan? To be honest, a lot of people attach great importance to becoming rich and famous. But just now do people form a band? Many musicians meet and form a band because they like to write and play their own music.They may start as a group of high-school students, for whom practising their music in someones house is the first step to fame.Sometimes they may play to passers-by in the street or subway so that they can earn some extra money for themselves or to pay for their instruments. Later they may giv groups.e performances in pubs or clubs, for which they are paid in cash. Of course they hope to make records in a studio and sell millions of copies to become millionaires! However, thericians. Howeve was one band that started in a different way. It was called the Monkees and began as a TV show. The musicians were to play jokes on each other as well as play music, most of which was based loosely on the Beatles. The TV organizer had planned to find four musicians who could act as well as sing. They put an advertisement in a newspaper looking for rock musicians, but they could only find one who was good enough.They had to use actors for the other three members of theband. As some of these actors could not sing well enough, they had to rely on other musicians to help them. So during the broadcasts they just pretended to sing. Anyhow their performances were humorous enough to be copied by other They were so popular that their fans formed clubs in order to get more familiar with them. Each week on TV, the Monkees would play and sing songs written by other muser, after a year or so in which they became more serious about their work, the Monkees started to play and sing their own songs like a real band. Then they produced their own records and started touring and playing their own music. In the USA they became even more popular than the Beatles and sold even more records. The band broke up about 1970, but happily they reunited in the mid-1980s. They produced a new record in 1996, with which they celebrated their former time as a real band. Freddy the frog(Ⅱ)Not long after They triedFreddy and the bandbecame famous, they visited Britain on a brief tour. Fans showed their devotion by waiting for hours to get tickets for their concerts . Freddy was now quite confident when he went into a concert hall. He enjoyed singing and all the congratulations afterwards! His most exciting invitation was to perform on a TV programme called Top of pops. He had to go to London, wear an expensive suit and give a performance to a TV camera. It felt very strange. But as soon as the programme was over, the telephones which were in th times. Most ancient festivals would celebrate the ende same room started ringing. Everybody was asking wh of colden they could see Freddy and his band again. They wumn.ere truly stars. Freddy and his b had caught animals.and could not go out anywherout being followed. Even when they wor to find, ese sunglasses or beards people recognized them. Fans found them even when they went intotoilet. to hide in the reading rooms of libraries, but it was useless. Someone was always there! Their personal life was regularly discussed by people who did not know them but talked as if they close friends. At last feeling very upset and sensitive, Freddy and his band realized that they must leave the country before it became too painful for them. So they left Britain, to which they were never to return, and went back to the lake. 必修三 Unit 1 Festivals andcelebrations estivals and celebrations of all kinds have been held everywhere since ancient weather,planting in spring and harvest in aut Sometimes Then things went wrong. celebrations would be held after hunters At that te withime people would starve if food was difficultpecially during the cold winter months. Todays festivals have many origins, somereligious, some seasonal, and some for special people or events. estivalsof the Dead Some festivals are held to honour the dead or satisfy the ancestors, who might return either to help or to do harm. For the Japanese festival Obon, people should go to clean graves and light incense in memory of their ancestors. They also light lamps and play music because they think that this will lead the ancestors back to earth. In Mexico, people celebrate the Day of the Dead in early Novemver. On this important feast day, people eat food in the shape of skulls and cakes with bones on them. They offer food, flowers and gifts to the dead. The Western holiday Halloween also had its origin in old beliefs about the return of the spirits of dead people. It is now a childrens festival, when they can dress up an go to their neighbours homes to ask for sweets. If the neighbours do not give any sweers, the children might play a trick on them. etivalsto Honour People estivals can also be held to honour famous people. The Dragon Boat Festival in China honours the famous ancient poet, Qu Yuan. In the USA, Columbus Day is in memory of the arrival of Christopher Columbus in the New World. India has a national festival on October 2 to honour Mohandas Gandhi, the leader who helped gain India independece from Britain. Harvest estivals Harvest and Thanksgiving festival can be very happy events. People are grateful because their food is gathered for the winter and the agricultural work is over. In European countries, people will usually decorate churches and town halls with flowers and fruit, and will get together to have meals. Some people might win awards for their farm produce, like the biggest watermelon or the most handsome rooster. China and Japan have mid-autumn festivals, when people admire the moon and in China, enjoy mooncakes. pring estivals The most energetic and important festivals are te ones that look forward to the end of winter and to the coming of spring. At the Spring Festival in China, people eat dumpings ifsh and meat and may give children lucky money in red paper. There are dragon dances and carnivals , and families celebrate the Lunar New Year together. Some Western countries have very exciting carnicals, which take place forty days before Easter, usually in February. These carnivals might include parades, dancing in the streets day and night, loud music and colourful clothing of all kinds. Easter is an important religious and social festival for Chiristians around the world. It celebrates the return of Jesus from the dead and the coming of spring and new life. Japans Cherry Blossom Festical happens a little later. The country, coveredwith cherry tree flowers, looks as though it is covered with pink snow. People love to get together to eat, drink and have fun with each other. Festivals let us enjoy life, be proud of our customs and forget ou work for a little while.A Sad Love Story Li Fang was heart-broken. It was Valetine Day and Hu Jin had said she would meet him at the coffee shop after work. But she didn turn up. She could be with her friends right now laughing at him. She said she would be there at seven o clock, and he thought she would keep her word. He had looked forward to meeting her all day, and now he was alon with his roses and chocolates, like a fool. Well, he ws not going to hold his breath for her to apologize. He would


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