2. Definition and Functions of Nonverbal Communication
2.1 Definition of Nonverbal Communication
“Nonverbal communication is a process in which communicators use the natural features of their bodies to deliver information and express specific meaning instinctively to the other communicator.”[2]p90 The study of nonverbal communication covers three major parts: Proxernics, Kinesics or Body Language, and Paralanguage. Proxernics refers that people keep certain space with each other when they communicate and the meaning it suggests. For example, Arabians like to keep close while Englishmen like to keep a certain distance. It is funny to see they are in conversation. Arabians will come closer and closer but Englishmen will withdraw further and further. When they finish the conversation, they are far away from the place they stood. Kinesics is also called body language, which studies the meanings of the movement of all parts of body and it includes many nonverbal behavior such as eye language, gestures, postures, facial expressions, touch and so on. We will discuss it in details later. Paralanguage refers to all kinds of sound signals made by mouth, which can express certain emotions and ideas. Paralanguage is not the phrases and sentences with clear meanings. It is to transform information by sound, such as “Ouch”. Besides this, the pitch of tone and loudness or quietness of voice also belongs to paralanguage. And some researchers believe that clothing belongs to paralanguage, too.
2.2 Functions of Nonverbal Communication
Nonverbal communication, like verbal communication is also a part of culture and the carrier of a certain culture. The function of nonverbal communication in the whole communication can’t be overlooked. “In the daily communication, we can see people can’t communicate efficiently by verbal language alone. And nonverbal communication will express clear meanings in a certain context. And a certain nonverbal communication should be connected with verbal communication or the other nonverbal communication to provide correct information.”[3]p37 So in communicative activities, nonverbal communication also plays a great role. Of course, we should pay close attention to the functions of nonverbal communication. “In any case, when verbal communication conflicts with nonverbal communication, people are willing to accept the information nonverbal communication delivers. Because nonverbal communication sounds more natural, more instinctive and it is hard to pretend.”[4]同[1]p90 Obviously, we should make full use of nonverbal communication to achieve efficient communication. Now, we will discuss the functions of nonverbal communication.
Repetition. For example, when we tell people how to get to the nearest hospital, we are not only telling them the direction but also pointing to the direction with hands. Supplement. For instance, we greet people with a smile. Smile functions as a supplement to the pleasure of meeting people. Replacement. When we communicate with others, we will frown instead of asking directly to hint that we don’t understand and expect repetition or explanation. Emphasis. When we are talking or making a speech, we often raise our voice to stress the content. And sometimes, we say, “It is my fault” while hung down our heads. We smile and say, “Welcome”. We shout out to the people while waving our fists. All the nonverbal communication here emphasizes what we say. Adjustment. We often suggest that our talk is over by our tone, eyes, head nodding and other nonverbal communicative behaviors. For example, the manager stands up to show the end of the interview.
